Reginald Müller

Dear User,

We appreciate your feedback and we understand your concerns about the fees. We always share the fee estimates in prior so that our users are aware about the same as the fees are part of the order payemtn that you initiate. The orders delivered to you are as shown as estimated kindly view the split of your orders:

Order id : 0cd73db3-c276-4c8d-b294-f27746cc510e
Eth Price: 1795.96
gas Fees:0.56
(The gas fees are incurred when a user purchases BTC, ETH, or ERC20 tokens. It is charged and paid to the blockchain network, not Transak, for facilitating the transaction)
Transak Fee:77
Partner Fee:0
Total Fees: 77.569

We have also noticed that few debit cards and credit cards are charging separate fees, which is not taken by Transak you can determine the status with your card company.

At Transak, we endeavor to give you the best and lowest rates possible. Thank you for your understanding, we hope to see you again soon.

Regards,
Transak Support Team

Hello Mr. Muller,

Thank you very much for your order.
Your delivery was finally complete, and the extra product sent back since the second delivery has been picked up by our transporter.

Could we assist any further in order to increase your satisfaction?
Our customer service remains at your disposal for any assistance and hope to hear from you soon.

Regards