KL

Karl Lucero

Yhdysvallat

Arvostelut

Arvostelu koskien yritystä Pro Putt Systems

Arvostelu koskien yritystä Waldo Contact Lenses


Saanut 5/5 tähteä

Great product! Wish i knew about this earlier

Great product, comfortable and easy to use

18. syyskuuta 2020
Oma-aloitteinen arvostelu

Vastaus yritykseltä Waldo Contact Lenses

Waldo summed up perfectly, thank you for your review, Karl. We are so happy to hear that Waldo lenses are working so well for you and you are finding our website easy to use. It's great to hear that with Waldo you don't have to compromise on quality or comfort. Thank you for choosing Waldo.

Nataska @ Team Waldo

Arvostelu koskien yritystä Freeze Pro Shop


Saanut 2/5 tähteä

In regards to your reply below.

In regards to your reply below.

My order has now passed the expected delivery date without a tracking # as promised. My trip is next week and I'll be without a bag. It's more of an inconvenience to pack last minute. This situation is very frustrating considering I ordered with ample time to receive an order (11 business days). I had a great experience purchasing a snowboard just a month ago from you guys.

Your customer service team has been transparent and pleasant to deal with regarding the situation but this doesn't solve things.

Hope you are able to make this right Scott.

Best,
Karl

Reply from Freeze Pro Shop
3 days ago
Hi Karl,

Thank you for your order and for taking the time to leave a review.

I am very sorry to hear that you have not received your order.
I can see that your estimated delivery date was January 30th, but without receiving a tracking number, I fully understand your concern.

We will research the issue and communicate with you directly to resolve the issue.

Apologies again for any inconvenience caused.

Kind Regards,
Scott

31. tammikuuta 2020
Oma-aloitteinen arvostelu

Vastaus yritykseltä Freeze Pro Shop

Hi Karl,
We can only apologise for this unacceptable service. We have been let down on several occasions when doing our best to fulfil your order. My colleague Amy has just messaged you directly, to apologise with a gift voucher for you as an apology. It is extremely regrettable when things go wrong with a customer order like this, and it is incredibly frustrating to see. I can only hope that we can work to find some sort of resolution to soften the blow slightly.

If you reply to Amy directly, then she will do all she can to help.

Best regards,
Mark

Arvostelu koskien yritystä Freeze Pro Shop


Saanut 1/5 tähteä

I made a purchase 1/19/2020 and still…

I made a purchase 1/19/2020 and still haven't received my item and it's now 1/28/2020. I was offered a 10% discount but still haven't received a tracking #.

28. tammikuuta 2020
Oma-aloitteinen arvostelu

Vastaus yritykseltä Freeze Pro Shop

Hi Karl,

Thank you for your order and for taking the time to leave a review.

I am very sorry to hear that you have not received your order.
I can see that your estimated delivery date was January 30th, but without receiving a tracking number, I fully understand your concern.

We will research the issue and communicate with you directly to resolve the issue.

Apologies again for any inconvenience caused.

Kind Regards,
Scott