Paul Matthews

Ordered a couple of items and noticed that the order status was still "in progress" after 4 days. I contacted their chat and was told that it would be up to 9 days. Its now the 8th day and they still havent received the delivery from the supplier. Although the prices look great on the website the delivery time isnt worth the hassle. If you can wait weeks and weeks for your order it may be worth the risk but my advice would be to avoid and pay the extra from a reliable company.
I have requested to cancel my order. Paying a few pounds more and I can have it delivered the next day.

Edit following response. I contacted your chat on the day and they confirmed that it would be on a 2-3 day standard delivery hence the cancellation.

Really helpful staff from the chat/email service. Ordered a RIF and received it the very next day during the Xmas period. Very happy and would highly recommend.

Ordered a RIF with some upgrade parts and was delivered the following day. I had some technical queries before and during the transaction and have always had a prompt and helpful reply. Wouldn't hesitate to use again and would highly recommend. Just a shame they're not local to me.

Ordered 3 items on the 27th November for my son's Xmas gifts (off Santa). When I ordered it was stating 5-7 days for delivery. It then soon got changed to 7-10 business days but i have still yet to receive the items. I've received a tracking number which is STILL saying that the delivery company is "expecting it". Tried emailing but just received an automated response saying i must allow 5 days for a response. Just goes to show how bad things must be if they're that busy. Fingers have now been burnt. Never again.

55inch oled TV. Worst purchasing experience.
Unfortunately I am unable to offer zero or a minus score.
My tv couldn't get repaired under the currys care plan and was offered a egift card. Confirmation was given on the Thursday and the text with the details arrived on the Monday. So far so good.
Monday afternoon ordered a tv with the vouchers and put some extra cash towards it and received confirmation that I could pick it up from my local currys that day. Later on, to my surprise, received an email saying the order was cancelled. Following a lengthy wait on the phone i was informed that because the order might not have been ready they cancelled it. I haven't a clue why they didn't just inform me I would have to wait another day. Went to order again BUT, because I had used the egift card there wasn't any funds showing. Another lengthy call to (lack of) customer services i was informed i would have to wait at least 24 hours for the card to be re-creditted. To my surprise the funds were back on the following afternoon.
This time, I went on to online chat to obtain a price guarantee code which I received, but told I would have to wait until the following day...unless I purchase now and he could refund straight away. Although I couldn't understand why he couldn't do it prior I proceeded and gave him my order number only to be told that part of the refund would be egift card. Unacceptable! If I had a discount I would have paid £340 but without i paid £550, therefore 210 in cash refund. I wasn't informed it would have to be split and there was nothing he could do, therefore, I relentlessly had to cancel the order only to be told I would have to wait 72 hours for a new gift card. Now all the prices have gone up and have been advised to "maybe wait til Easter!!!!!"
How hard is it to buy a tv?

I had to chase up the decision on a loan application following a request for further info. I had sent the info, by return, and they eventually tracked it down following a 30 min phone call. I have an excellent credit score (well above the national average) and was predicted a 90% success rate. I was offered the requested loan, however, they had upped the APR from the advertised 2.9% to 5.9% following "an Experian check!". Discraceful.