Margaret61

This is a scam company, removed money from my account with no knowledge or permission by me causing me all sorts of hassle. I sent them an email informing them of the theft of money from my account and received an automatic response with a case number stating they would be in touch within 24 hours, I’m still waiting on them getting in touch. I think this scam came from Pinterest where I looked at a page regarding buying curated outfits from Amazon, even though I never added any of my details and the money was also taken from an account that I never use for online purchases. Please be careful when opening up adverts.
*EDIT 16 January: Finally got my money back from this company. They had no information of any account for me, no email address, no bank account details, proving that the money was taken either mistakenly or by fraud. It took a week of inconvenience, calling my bank, who refunded me the money taken from my account - thanks Chase, calling Apple, who were also helpful and could find no sign of me signing up for any subscription on their systems and numerous emails back and forth to Bookroomvip, who eventually refunded the money they’d stolen from me. I will be keeping a close eye on my account to make sure they don’t steal anymore money from me.

After I requested a £500 refund from Octopus Energy, which I received, leaving £200 credit on my account, I then was sent an email stating that my DD was to be raised, I responded to that email that they were not to raise my DD as I’d more than enough credit to take me over the winter months without raising my DD. I did receive a nice email back from Praveena asking me to confirm that I didn’t want to raise my DD which I did. I was annoyed at Octopus Energy for attempting to raise my DD without permission from me. I reckon they have around 5 billion pounds in credit from customers, and they don’t need my account to be hundreds of pounds in credit. Praveena dealt with my opposition very nicely and put my mind at rest that I wouldn’t be paying the extra amount.

Yip, same as all the other reviews. Charged £29.95 for a ‘membership’ that I had no idea I was signing up for. I never used the service and cannot get a refund as I never cancelled within 24hours. Considering the charges on my account did not show up for 48 hours, how on earth can you cancel within 24 hours? Lesson learned!

Just down loaded this app, looks pretty good. But how on earth do you go straight to the recommended recipe without having to scroll through hundreds of recipes?

Very pleased with Verisure, from phoning for a quote to the visit from Graham the sales manager to installation and instructions from David and a lovely follow up call from Lynsey. All work completed in 4 days from initial phone call. Looking forward to feeling safe and secure whether at home or out and about. Well done Verisure!

Delivered on time and left in a safe place for the recipient

Parcel came on time and was left in a secure place as I wasn’t in.

FedEx supposed to pick up a very important package, gave a time slot of 12- 6pm, Friday I waited in all day for them to arrive, nothing, not a message to say they wouldn’t be coming. Called customer service line on Monday only for the call to be constantly cut off without it even ringing.. I finally went on to online chat where I was informed that I’d need to rearrange the pick up by calling the number that I’d previously called 7 times only to be cut off each time. The customer service agent said the number was live, not for me it wasn’t. I’ve decided to take the package to an agent who will accept it. I could be waiting in another day for them not to turn up. I will never use FedEx again.

Recently received a large bunch of flowers from a friend for my birthday, I received them on Wednesday and had to throw some of the flowers away on arrival as they were way, way past their best. It is now Monday and the majority of the flowers are actually dead. A really disgraceful bunch of flowers from ‘Prestige’. I would normally send my friend a photograph of flowers she sent me but I didn’t this time as I knew how disappointed she’d be in them and I didn’t want to make her feel bad. In contrast, I bought a bunch of large white roses from Tesco and still had them almost three weeks later and only threw them away because this bouquet arrived - the three week old roses would probably have lasted longer than the Prestige bunch. Extremely disappointed in the flowers and will certainly never order flowers for anyone from Prestige.

As always, on time and a pleasant driver. Thanks

Very good. Really quick delivery and at a very good price. Everything else we looked at was way more expensive.

Easy to purchase holiday insurance cover, even with a myriad of health conditions I found a reasonably priced insurance policy.

Excellent service, really quick delivery and goods arrived in perfect condition.

As usual, delivery on time and delivered by helpful driver.

Excellent service as ever from Carpetright, been using them for years and won’t go anywhere else for carpets. The carpets are nice quality with decent price ranges.

On time, excellent service.

I love the food and the recipes but sometimes an ingredient is missing or is not at optimum quality, I had an avocado that was so hard I couldn’t use it but it was a key part of the recipe. I also think the vegetarian options are not good value, the curried vegetable pie had ingredients that I could have purchased for less than £2, you charge more for superior dishes, I think you should charge less for the recipes that contain cheaper ingredients, why should lentils, carrots and curry powder cost the same as, say, a lovely pork or lamb dish? All in all I’m happy with Hello Fresh but I’ve certainly reduced the number of times I’m buying the meals as we do eat a lot of vegetarian food although not full vegetarians and I don’t think they are good value.

Always on time and always a very pleasant, polite and friendly driver.

I’ve had Type 1 diabetes for almost 48 years. I used a Freestyle Libre system around 5 years ago but couldn’t keep the disc in my arm and gave up on it. Last time I attended the diabetes clinic I was persuaded to try it again as they were now on prescription and the adhesive had changed. I waited just over a year to be put on the course (Covid’s fault). I finally received the equipment and ‘attended’ the webinar staffed by very competent and knowledgeable people. I could not wait to start again with the system. The first 3 days I was getting wildly differing readings between a) how I felt and b) between the scanner and my old trusty OneTouch meter. The scanner was giving me readings way below my meter, and ridiculously so. Scanner reading 2.9, with a horizontal arrow, meter reading 8.3. Scanner reading 5.4 with a 45 degree downward arrow, meter reading 19!! Yes, 19! And I blame the fact the scanner was reading 2.9 and I treated it like a bad hypo. These are just some of the wildly fluctuating readings with the scanner always way below what the meter readings were and how I was feeling. Now, in these days where DVLA want to know if you are aware of hypos the data being sent to your physician showing you are at 2.9 looks like you are not aware of hypos and are maybe not fit to drive which is my lifeline in my isolated community is extremely worrying. I called Abbot regarding the difference in readings hoping to speak to maybe someone with some knowledge on the matter ( like the people running the webinars) but got a sales person, who was very helpful but I wanted to discuss what was happening but she obviously had prescribed questions to ask. She said she would send a new disc, which duly arrived a few days later and control solution which arrived two days later that I couldn’t use as you need abbot blood test strips which I don’t use. By the time I’d received the new disc the one in my arm seemed to be more attuned to my meter readings so I didn’t insert the new one. Today I inserted a new disc in to my arm and waited five hours before checking my blood glucose with it just to give it time to settle in. The scanner showed a level of 3.6 with a horizontal arrow which I then checked on my meter as I was not feeling that. My meter reading was 7.7! I am aware that the scanner readings are 10 minutes or so behind the meter readings because of the difference between blood and interstitial fluid but these discrepancies are just ridiculous. Every time I scan my disc I have to check with a blood strip so what’s the point? These scanners are supposed to reduce the amount of times you have to jab your finger and I am very aware of the cost to the NHS ( whom I am forever thankful to) of both the Freestlye Libre system and the blood test strips but if I’m having to use both what is the point of the Freestyle Libre? On another matter, I was not aware, until I tried to download the app, that my Apple SE phone which I am perfectly happy with will now need to be upgraded to allow the app to download to send (false) information to my doctors. Is it worth spending hundreds of pounds on a new phone to send misleading (dangerous) information to people who can decide if you are fit to drive or not? All in all extremely disappointed with Freestyle Libre. As an aside I attended a nurse led diabetes clinic yesterday and said to the nurse that I was getting wildly fluctuating readings and she said she hadn’t heard that- I pointed out that if you read Trust Pilot there are plenty of reviews with the same complaint as me. So come on @FreeStyleDiabet what are you doing about this?