Mark Jones

Good Morning Mark,

Thank you for your review and many apologies for the issues with your order. Our Customer Service Team have sent an email to you and are awaiting your response so they can deal with this matter for you.

Thanks, Mel

Dear Mark,

Good day and thank you for your feedback. We are delighted to hear that you are happy with the service we are providing. We strive to deliver an outstanding customer service both via email and over the phone.

We are always trying to improve the service to our customers, and hopefully you will be able to see some enhancements to our billing system, communications & web portal in the coming months.

Your feedback is highly appreciated and we will passed this onto our customer service team. We look forward to speaking with you in the future.

Thank you from all of us @ Simplicity Energy.


Kind Regards,

Manelyn
Business Support Analyst
Simplicity Energy

Good morning Mark

Thank you for your review.

I am really sorry to hear that your milk is curdling due to the warmer weather.

We deliver through the night to ensure all customers have their deliveries on their doorstep by 7 am, in time for breakfast. Our milk in glass bottles is pasteurised at our Hanworth bottling plant at above 72.5 C for at least 25 seconds. The legal requirement being 72.5 C for 15 seconds. This process eliminates all harmful bacteria and it is very unlikely that these harmful pathogens would regenerate at a later stage, even when the milk is kept at ambient temperatures for several hours. Extended periods of exposure to ambient temperatures may cause premature souring and affect the quality, so we do recommend customers leave out a cool bag with an ice pack in it, when the weather is warm.

Kind Regards

Jenni @ Milk & More

Hi Mark

Thanks for your review, it's a great recommendation!

joanne.uprichard@mycarneedsa.com