I asked Dave at very short notice if he was able to supply me with some bespoke shirts. Nothing was too much of a problem, and they were delivered to me inside a week. Can't fault the man or his business in the slightest!
Would happily reccommend to any and all looking for bespoke clothing, keyrings, etc. having seen other examples of his work supplied to others. I used him on recommendation, wasn't disappointed at all, and will happily recommend his service to any and all!
Helpful and friendly advice from the person I spoke to. Very thorough. Good price insurance too, with more than my previous insurer offered (breakdown cover!)
There didn't appear to be anywhere to enter the promo code I had been emailed at checkout so I was charged in full. To be fair, once I had tweeted my displeasure I was contacted and the discount code was checked and retrospectively applied so I was reimbursed the difference.
What I ordered wasn't in stock but all arrived pretty quickly nonetheless, with updates for each item emailed as it was despatched, and my card wasn't charged until an item was sent.
The value of a purchase (basket) for free postage has doubled. The website is not the clearest in terms of availability and options (digipak editions etc) and the search engine on the website needs updating. Searching a band name sometimes gets results that searching the album title does not!?!? I'm also waiting delivery of a new release that was listed as 'in stock' but have received another CD from the same order already?
4. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä hmv (UK)
Hi Chris,
Thanks for reaching out to us on here and leaving feedback regarding your recent experience with us.
We're sorry to hear of the issues you've come across when trying to search for an item recently - if you have more details of the item, please send them over to our customer service team at website.service@hmv.co.uk and they'll be passed onto the website development team for review asap.
We try our best to make the availability of items as clear as possible, with a 'Back in stock soon' message if the item is out of stock and a 'Sold out' message if we're unsure as to when we might receive stock again. If an item doesn't have one of these messages, it usually means that the item is in stock, however, for pre-ordered titles, this obviously won't show until the release date has passed.
We've taken a look at your order and there was unfortunately a delay in receiving stock of the pre-ordered title in the warehouse, which meant that we weren't able to dispatch this with the other item from your order. We sent the in-stock item as soon as possible on 27/04/2020 though, so that there wasn't an unnecessary delay with this reaching you and dispatched the pre-ordered title as soon as the stock arrived on 30/04/2020.
We're so sorry for the delay and any disappointment as a result but please be assured that it's on its way and should be with you soon.
Had an issue initially with a system glitch at Zopa's end, but once that was dealt with the staff treated me as a priority and were incredibly helpful and quick to process my application.
