Mr

I bought some walking boots that developed a leak after five months. I contacted their customer service and they replaced the boots within a couple of days. I was most impressed with the service received and it has encouraged me to use them again.

I am a car club member and booked a local car for the day. This was cancelled a few days before as there was something wrong with the car. I recieved a text and email to confirm this and then they booked me a different car. This is fair enough this happens.

I didnt want the type of car they offered and so went on line to book a different car for the same day. The night before I recieved an email that they had also cancelled this one (no reason given) and booked me another car. This was the night before, no text message this time. If I hadnt of seen the email I would have turned up at the wrong car.

I phoned to the clubhouse about this to say I was not happy and they cancelled this car which was not suitable. I was asked to stay on the line to give feedback about the service. It was an automated voice asking to rate the service 1-5. One being disatisfied, I said one three times but this was not accepted by the automated voice, so I had to give them a two.

I am now booking for a third time, trying a different date. Good job I dont need a car urgently.

Beautiful tranquil gardens and enjoyed listening to the birdsongs. The sculpture provided extra interest. Well worth a visit.

But I did find the cafe expensive, the shop was mainly imported tatt and it's a rip off to be charged to park your car on top of the the entrance fee.

The worst service I have experienced. Brighton Branch. The car I had ordered and paid for was not available on the day I had arranged, although I was offered a larger car I was told I would have to pay the difference - they made it sound like they were doing me a favour. I had to go back the following day to pick up the car, cutting short my holiday. I wrote to the company and they initially were unhelpful quoting data protection, even asking me to put my debit card details in an open e-mail. I was then asked to phone their helpline who could not trace my written complaint. Eventually I got an answer, I had listed eight issues (including a fault on the car) but they didn't address all the issues.  I will never use this company again.

good service