h.r.

For the sake of accuracy and transparency for anyone reading this review thread, several important facts should be clarified.

First, despite the claims being made here, the reviewer purchased the product on two separate occasions.

That means the product was purchased again after already having experience with it, which does not align with the claim that the company is “sketchy,” “garbage,” or that the product should be avoided.

Second, the original review simply stated that the product was “very expensive.” In response, we provided context about the pricing so the reviewer — and anyone reading the review — could understand how it compares within the supplement category.

GRIND is $39.99 for 60 servings. If taken once per day, that is a two-month supply, which equals about $0.66 per day.

For comparison, most supplements in the energy / nootropic category:

• Cost $50–$80 per month
• Often require 2–4 capsules per day
• Frequently cost $2–$4 per day or more

From a market standpoint, GRIND is already priced significantly lower than most comparable formulations.

There are also several additional facts about the pricing that are important:

• The price has not been raised in over 8 years, despite major inflation in ingredients, manufacturing, packaging, and shipping.
• We absorb sales tax ourselves rather than adding it to customer orders. That means customers effectively pay less than they normally would if tax were passed through at checkout.
• The current price already reflects roughly a 50% reduction from the typical retail markup structure used in the supplement industry relative to manufacturing cost.

In other words, the price customers see today is already heavily discounted compared to standard industry pricing models.

Another point raised in the review is that the product is only sold on our own website. That is intentional.

Selling through large retail marketplaces like Amazon or through physical retail stores would require major additional markups. Those platforms typically take 20–40% or more of the sale price, and retail stores require their own margin as well.

If GRIND were sold through those channels, the price would have to be significantly higher to cover those fees.

By selling directly through our own website, we eliminate those middlemen and keep the price much lower than it would otherwise be.

After receiving a straightforward explanation of the pricing and market comparison, the reviewer responded with profanity and personal insults directed at customer service, including statements such as:

“I CAN F***ING DO MATH” and other abusive language.

The reviewer later edited their public review to add statements claiming:

• the company is “garbage”
• the company is “sketchy”
• the company has the “worst humans”
• customer service is “condescending” and “ignorant”


We fully understand that every product may not fit every person's budget, and that is completely reasonable.

However:

• A product cannot be manufactured below cost
• A company cannot operate at a loss
• And pricing cannot be dictated by hostile demands or public accusations

Live It has been operating for many years and serving hundreds of thousands of customers, and the price of GRIND has remained stable for nearly a decade despite rising costs across the entire supplement industry.

We stand behind both the product and our communication.

Readers are welcome to review the interaction and draw their own conclusions.

— Live It Support

Hi there!

Thank you for sharing your experience with us.

We understand that it can be frustrating to invest time and effort into a survey and not receive the full amount after completing a large portion or the entire survey.

It is possible that during survey completion you can get disqualified or encounter surveys that are full. This is a common part of survey taking.

Please note that Survey Junkie does not make disqualification or participant quota decisions as those are determined by our 3rd party providers.

We would love to hear from you at support@surveyjunkie.com with the subject line “TrustPilot: Review”. Our member support team will be happy to assist you.

Hi h.r. -
I'm sorry to hear that your item was not what you expected. It looks like we are still working on resolving this for you so please keep an eye on your email for updates from us. We apologize for any inconvenience and appreciate you leaving feedback!

Hi Hillary.

Thank you for providing us with your feedback. I can see our customer service team is now in touch with you regarding the missing and damaged skeins.

Have a great weekend ahead!

Dear Customer,

Thanks so much for your valuable feedback. This is indeed not good to know that you had to face issues on the website and with the turnaround time. Our inventory is updated every next couple of weeks and keep adding new shapes and styles. There are exciting special promotions available some of which are applicable on specific items however this is mentioned in the promo emails already.

The orders are initially produced and shipped from our overseas production facilities and they are forwarded to the customers via USPS once the drop shipment is received in our California office. We have checked the status of your orders placed with priority option and it shows delivered within the turnaround time of 10-12 days. We have assigned this case to our customer support manager for further verification.

Regards,
-Goggles4u