A lot of the reviews on here are people…
A lot of the reviews on here are people who’ve purchased from next and hence more about the product than the company.
My experience buying directly has been absolutely awful, the item came with a horrendous scent, awful, the fabric looked like it was starting to fray and it was horrible.
I’ve tried to return but they just make it super super difficult and their customer service is horrendous.
I don’t think the follow UK law well at all and I would recommend or buy from them again.
Vastaus yritykseltä Threadbare
Hello,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
This certainly isn’t the standard we aim to provide, and we’re disappointed to hear that both the condition of your item and the returns process have caused frustration. We aim to ensure our policies are clear, fair, and in line with UK regulations.
We’d really like the opportunity to look into this further and help resolve things for you. Please could you reach out to our customer service team directly with your order details so we can review your case and assist with your return?
Kind regards
Threadbare Customer Service Team