I placed my first order with Home Bargains last Saturday and their website was easy to use and the order was actually dispatched to the courier the following day. Brilliant.

But that is where the problems started. Even though I was charged £3.95, Home Bargains have chosen to use Evri as their courier and, true to form, Evri appears to have lost the parcel. They confirm receipt and even notified me that is was out for delivery on Tuesday. 40 minutes later they sent another message stating they couldn't deliver and that is where is has remained ever since. Same pattern as on other occasion when suppliers (not Home Bargains) have used Evri. The usual pattern is for Evri to then claim that that the package has been lost or damaged beyond use. This has become the norm for people in this area and nothing gets done about it. However, suppliers continue to use Evri because they are cheap, regardless of the customer experience. This is precisely why I do not normally order from any supplier that utilises Evri, assuming that information is available, which it should be.

Home Bargains don't help by sitting on their hands and just offering up a canned, automated response. So, Evri are the cause of the problem but they are, Home Bargains chosen courier. Customer service is then a joke at Home Bargains, implying that end users experiences are not that important. I suggest Home Bargains stick to shops and leave the online experience to those that know what they are doing and choose couriers with care. My first and my last experience with Home Bargains online. Imagine what a great experience it could have been if Home Bargains has placed their customer at the centre and chosen a reputable and reliable courier.