Hi Shahid,

Thank you for your feedback. We’re very sorry to hear that you haven’t had the best experience with us recently.

We regularly review all of our customer accounts to make sure that we’re lending in the best possible manner. These reviews consider many factors including past spending and repayment behaviour, and the costs to us of providing funding to your business. We take any subsequent decisions and their consequences very seriously.
We monitor and assess all our accounts regularly, considering all relevant information that allows us to make funding and credit decisions.

Unfortunately, a recent review means we're no longer in a position to fund your business and cannot share any further details about why your account was closed. However, we don’t close accounts without a good reason and we’re here to help you if this has left you in a difficult position.

Should you need any support with repayments, please do let our team know by calling 020 8962 7401.

Best Wishes,
Capital on Tap