I purchased a device which was delivered, but unfortunately it does not work. I contacted the seller to report the issue, and after that I started receiving various explanations. At first they said they would arrange a collection, but later claimed the courier company could not find my address, and the situation has not been resolved.

I then contacted Fruggo directly and sent them a video showing the problem. They replied asking for a video, even though one had already been provided, so I sent it again. Since then, despite several follow-ups on my part, I have not received any further response.

Overall, the situation has been very disappointing and the customer support do nothing.
Updated: After review the case, they returned the money!