My experience with Azimuth Group has been nothing short of amazing. I worked with a travel agent from another entity that shopped me around and set me up with Azimuth group as my actual movers to move all of belongings from Florida to Virginia quickly. Unfortunately, I was over promised by the travel agent as far as delivery date (completely separate entity from Azimuth group, and the mistake had NOTHING to do with Azimuth group AT ALL).

With that being said, once the situation had been relayed to Azimuth Group, they took it upon themselves (although it was not their fault I was promised a much earlier delivery day by the travel agent) to work tirelessly for me each and every day to get my belongings delivered as quickly as possible and well before the allotted deadline they had. Throughout the entire process, their customer service team and movers, stayed in great communication with each and every day. They answered my calls, treated me with respect, gave me after hours updates to give me peace of mind, and even worked around my schedule for delivery time and date once they were able to confirm one for me (again, much sooner than they were technically required to.)

Adrian with Customer service was professional, respectful, empathetic, communicative, and effective in his endeavors to help me in the tough situation that arose from a separate entity that was not Azimuth’s responsibility even. I’d also like to compliment Alex, one of the movers who assisted in the initial pickup of my belongings. Not only did he and his partner do a great job loading our belongings with care and professionalism, but Alex put on his customer service hat as well and stayed in contact with me for timing and delivery date updates every single day as he had more boots on the ground info being in communication with the rest of the movers on the team, and loads scheduled to fill a truck quickly for us to get up to VA.

Azimuth Group went above and beyond not just in their moving services, but in their fantastic and authentic customer service as they took on and tackled a problem, handed to them by someone else that was genuinely not their responsibility, efficiently and effectively as if it were their own and did everything in their power to meet my needs a customer.

Good customer service these days anywhere is seemingly more and more rare. The EXCELLENT customer service Azimuth group displayed throughout this process is even more rare. I would recommend Azimuth Group to anyone looking to move. My recommendation: book with them directly. They will serve you and your needs to the best of their ability… that I am sure of.