After having issues fitting a cassette to some new wheels, I took some advice from Balfes, at which point it was recommended to purchase a new one, which fortuitously was in stock. The price however was a rather eye watering £120, which I felt obliged to pay considering the help I was given.

However despite a price match being advertised for like for like products at the more typical £60-70, Balfes decided not to honour it, meaning an extremely expensive trip. As a long standing customer, I was left disappointed and severely out of pocket.