I ordered prescription lenses to be put into frames I owned. I mailed the frames in after making the order online with my prescription. Unfortunately, the frames I received back were very different from those I sent in. Different color and style entirely. I did contact customer service; they responded that they would look into it, then responded a couple days later that they had made no mistake, claimed the frames I received back were the ones that they had received from me, which was not true. Why not just admit a mistake? I know exactly what I sent them. They offered only a discount on a new pair of glasses. The prescription lenses themselves were fine, no problem. Finally, I did my order through a cashback site through which RXSafety promised me cashback on the purchase, but RXSafety refused to honor the cashback claim. Would be one star but I am giving them two because the lenses were fine. My rating reflects fact that RXSafety apparently either lost (or broke?) the frames I really liked and had sent them. Very, very disappointing. I do NOT recommend placing any orders with RXSafety.