Impossible customer service
Impossible customer service. I've been trying to request a refund on a defected item for months but I just can't get a response. Phone lines keep ringing through. Emails go unanswered. I've waved goodbye to my money. Shell of a company.
Vastaus yritykseltä Snow+Rock
Hi James,
Thank you for your review. We’re very sorry to hear about this and understand how frustrating it must be.
We haven’t been able to locate any recent emails from you regarding this issue, which may explain the lack of response. Please contact our Customer Service team at enquiries@snowandrock.com with your order details and a brief summary of the problem, and they will be able to look into this for you and help get it resolved as quickly as possible.
Kind regards,
The Snow + Rock Team