Horrible experience as a first time silver buyer and first experience buying precious metals. They offered a first time buyer deal of five 1 oz silver rounds on spot price. I called my CC provider that I was going to make that purchase since it is my first time experiencing this. I placed my order since it seem like it was a good time to buy for me. Now that the the spot price went up they canceled my order and refunded my CC after it had already had been charged. Now they're giving me a time frame to send them cash. I tried calling customers service but no one answers no one calls back.