Arvostelu koskien yritystä Velouré Fashion


Saanut 1/5 tähteä

Terrible product, terrible customer service. Received the oil and the pump didn’t…

Received the oil and the pump didn’t work, the brush is of very poor quality for the overpriced cost of £9.99.
The smell of the oil isn’t fragrant, smells more like cooking oil.
When I contacted customer services to request refund, I had to jump through hoops even though they state a no questions asked refund.
I sent a video of broken pump as they requested and they offered to send a new pump. I asked for a refund on 4 occasions via emails.
Eventually they said I had to return the product to Sweden and I was responsible for paying for postage and tracking.
After inspecting the product they may or may not offer a refund.
Terrible product, terrible customer service. Be warned.

23. tammikuuta 2026
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