£3500 never been refunded at all as they cancel my flight tickets cos of covid n ask us if we want refund or new date. I ask for new date. But they again never email back the new date i ask to next year. Then I ask for refund n said we will process ur refund within 6 weeks . But never got refund after 6 months n bank refuse to return cos I must be contact within 6 months of payment but I book flight tickets 9 months before the departure date then 2 months before departure they cancel n not refund n send so many email always same repeat we got ur request we eill process 6 weeks. Then 2022 they gone as I keep email them since march 2020 straight 2 years n ignore