I purchased a helix mattress on 11/2017 and submitted a claim in 2020, they insisted that my account wasn't in their system. I showed them a receipt and contact with the agent at the time of purchase. They pulled up their old system and said I was there but they had no information in my purchase despite showing them receipt and mattress. I had made a claim under their warranty after having the mattress rip open and exposing their materials, none of which were the layers they were advertising on their site, furthermore I made a side claim of their mattress protector failing to provide protection for fluid spills. They refused my claims and said warranty did not cover any of the damages nor the false advertisement of the layers within the mattress. I made many reports the following years but never once received any compensation or replacement. In 2024 they completely erased my email and purchase history from their system and said I was never a customer to begin with. I would stay away from this company at all costs.