Hello Jonah,

Thank you for taking the time to share your feedback. We are sorry to hear about your frustration and would like to clarify a few important points for transparency.

At no point was access delayed due to inactivity or lack of support. Your login issue was caused by account security protections, specifically IP verification, which was automatically triggered after a payment method was added to the account. These measures exist to prevent unauthorized access and protect customer data.

Our support team responded promptly via live chat and escalated your case to our administrators for manual identity verification, which was completed the same evening using SMS confirmation. Once ownership was verified, we immediately adjusted the account settings to restore access and removed the payment method to prevent further IP verification prompts, exactly as requested.

Regarding email delivery, ClouDNS does not block or suppress system notifications. However, mail forwarding depends on external email providers and spam filtering policies, which are outside of our control. We strongly recommend enabling multiple contact methods and monitoring expiration dates directly from the control panel to avoid last-minute issues.

As for CAPTCHA and 2FA - these are standard security mechanisms used across the industry and are only enforced to safeguard accounts from abuse or compromise.

We understand how stressful it can be when access is urgently needed, but we take security seriously and will never bypass verification without confirming account ownership. In this case, the issue was resolved as quickly as possible while keeping your account protected.

If you would like to discuss this further, we remain available via support and are always happy to assist.