My experience with APS started off well at first. They were very responsive and receptive to starting the publishing process with me. I had a really helpful person help me by the name of Richard. After money was paid (almost $8,000), Richard left the company randomly and they kept directing me to other members, who weren't as receptive. It was a lot of back and forth and a lot of unkept promises. In my contract, they promised a refund of $5000 if my book sales were not met (they GUARANTEED to sell 6,000 copies within a YEAR). After the year passed, I contacted them to get my refund but SAM KEEBLE who is currently in charge now told me that I will not receive one. I gave them multiple chances and warnings, but I still have not received anything. SAM KEEBLE even said I was acting like a baby who wants a lollipop all because I was asking for my refund which I was promised. I have reported them to the Better Business Bureau and the Federal Trade Commission. He contacted me afterwards and had the nerve to get mad at me for filing these reports on them. He was extremely bitter and I still have not received my refund. I am in the process of going to court with them because this is not fair to new authors. They take advantage of your spark and desire to want to publish a book, then leave you high and dry with empty promises. DO NOT publish with them. I hope any other people who have committed to these crooks get the justice that they deserve. There is currently a video of me on their website with me talking about how reliable and good they are. However, that video was recorded while I was still working with Richard, before I was lied to, and before the year was up when my refund was owed to me. I requested that they take it down immediately.