Hi Jean,

We’re really sorry to hear about the issue you’ve experienced and thank you for letting us know. We sent you a response on October 12, 2025, but it looks like it might’ve gone off on an adventure in your spam folder! Give it a look, you might find our reply waiting for you there.
We’re here 24/7 at support@funnyfuzzy.co.uk and are always happy to help!

We hope this clears up any communication hiccups.

Team FunnyFuzzy