Good Morning Jackie,

Thank you for your review on Trustpilot.

I am sorry to hear this, we do usually ask you to order when you get down to your last 10 to 14 days’ worth of medication, the reason for this, is that it can take up to 48 hours for your GP to authorise your prescription, longer in some cases. Once the prescription is received electronically we may need to order stock in and then send the medication by Royal Mail 48 hour tracked service and if a weekend falls in between this can delay your medication.

Please accept my apologies for the inconvenience that has been caused.

Kind Regards,
Kirsty