The only reason this has a rating of 1 star is because I can't Ieave a ZERO.
I have asked CMON via their customer service site for a refund on a game I backed with them due to recently having open heart surgery, not being able to work for a while and needing a bit of extra money. I have a lot of money invested in two of their crowdfunded games ($2000+) and have backed more of their games for thouseands of dollars in the past.
I sent a form some way in advance of my due surgery date via their so called 'support' pages to request a refund on just one of the games which are both fully paid for and both running late. A common issue with CMON but because the games are usually good people tend to put up with it.
Bit with just a couple of days left to my surgery and having had no response I sent another general request giving the reference of my first request and asking for more urgent help. I got a response to this one saying that the new vase was closed and had been merged with the old one, but no mention that the old case had even been looked at. I am now nearly two weeks past surgery and despite having a glitch a couple of days after Surgery and needing to be shocked back to life five times, I am still alive.
But still with no resolution from CMON.
The customer service is appalling and I have give up hope of ever getting a response let alone a refund.
I won't be buying CMON products again in the future becasue of they can't be bothered with what I think is a fairly big customer service issue like mine how on earth does anyone get a smaller issue solved by them.
Just as a comparison a much smaller comapny PIKA Games, who I was crowdfunding with for the first time not only agreed to a refund almost immediately but because of my unexpected illness and the serious nature of it they also waived the usual handling fee they would normally charge for a refund and the full amount I had paid was back in my account two days later.
So, THANKS PIKA and shame on you CMON. My advice is don't buy fro CMON if you think you may ever need customer service.