Bought a hot tub Oct 2024, it started to trip the electrics July contact customer services, so far sent in videos and photos, feel like they are just time wasting, received 1 pointless phone call - PLEASE DO NOT BUY THEIR PRODUCTS, they really don't care.
I have now contacted my card issuer to assist.

(UPDATE - the date I posted this review I was contacted and offered a replacement Unit, we destroyed the one we had to show we couldnt use (as per their instructions) and received a new unit 2 days later, all working again, hopefully this means they are dealing with issues better now.)