Dear R,

Thank you for taking the time to leave a review. I appreciate you bringing this matter to our attention.

I'm sincerely sorry to hear about your experience. Providing an exceptional customer experience is our top priority, so your feedback is valuable in helping us improve.

Could you please send us your query in this email: csadmin@serenataflowers.com. So, we can connect directly through email to find a satisfactory resolution.

Kind regards,
Louis