The experience I have had with AV.com with Andrius and the team has been nothing short of chaotic.
I bought a Teac white turntable in July 24, and after a while I realised it was running slow, so contacted the team. They advised it would be collected and it duly was, within a few days.
I then was informed by text the next day that a parcel was on its way to me from AV.com.Silly me thought it was a replacement etc, so I waited in for it, to later find out it was a message for the receiver of my faulty unit, 1 day wasted.
6 weeks later still no unit, so I enquired, to be told it should be ready in a week, which it was. I then take delivery, again wasting time to take delivery. Guess what? They've sent me my faulty unit back to me! I have now been sent an email to arrange to go through the same horror show again....thanks AV.com...terrible procedure. I asked for a full refund but was outside my 30 day period. Wasted days, deliveries...no faith in you or your products.