Good morning Paul,

I am so sorry to hear this and I appreciate your frustration.

Here at Blackcircles we aim to provide a seamless experience for all our customers and on this occasion, we have failed you. This is not the usual service you should expect from us so if you could please allow me to put this right and restore your faith in us we would be so thankful.

We really appreciate customer feedback and always strive to improve our processes. I thank you again for your feedback and please be assured we will make sure your feedback is passed onto the right team to follow up.

One of our dedicated team will reach out to you today.

Many thanks for your patience.

Dale
Customer Care Executive