The first thing is that the packaging of this brand is great, it speaks of quality. Then the Oud scent is absolutely great for me. Unusual, interesting and long lasting. Overall I use this brand for... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered the Black Oud Beard Oil and Balm. Arrived quickly; both smell exceptionally good. Strong in that the scent can be smelled even through the container, yet subtle in that it isn't overpowerin... Näytä lisää
Yritys on vastannut
Great products, totally recommended! The gold-oud series is my favourite by far. Had tried many braded products in the past but not as satisfied as this one. The aroma lasts for the whole day even wit... Näytä lisää
Yritys on vastannut
Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor un... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä ZOUSZ
Yrityksen kirjoittama
ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Yhteystiedot
ZOUSZ LTD, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- +447822012246
- support@zousz.com
- zousz.com
4,4
Erinomainen
590 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great smell and lasts too.
22. syyskuuta 2024
Vastaus yritykseltä ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you love the scent and its lasting power. If you have any other thoughts or suggestions, feel free to share!
This fragrance is so unique
This fragrance spray is my go-to for everyday use. It's versatile enough for work, dates, or casual gatherings. The scent is distinctive without being overwhelming, making it perfect for those who prefer subtle yet noticeable fragrances.
16. syyskuuta 2024
Vastaus yritykseltä ZOUSZ
Thank you so much for your wonderful feedback! We’re thrilled to hear that our fragrance spray has become your go-to choice. It’s great to know you find it versatile and perfectly balanced for various occasions. We appreciate your support and hope you continue to enjoy it!
Excellent products delivered in a very…
Excellent products delivered in a very reasonable time frame……..
LOVIN IT! Keep up the good work guys may Allah SWT bless your good work
22. syyskuuta 2024
Vastaus yritykseltä ZOUSZ
Hi Saeed,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving our products and that they arrived on time. Your support means a lot to us!
We’ll continue working hard to maintain our standards. May Allah SWT bless you as well!
If you need anything else, feel free to reach out.
Best regards,
Brilliant smell love it
18. syyskuuta 2024
Vastaus yritykseltä ZOUSZ
We’re so glad to hear you love the smell! Your feedback truly inspires us. If there’s anything specific you enjoy about it, we’d love to know!
Beard oil and balm, elixir perfume
Amazing product. Smells great. Elixir works perfectly.
17. syyskuuta 2024
Vastaus yritykseltä ZOUSZ
Thank you for the fantastic feedback! We're thrilled you love the product and its scent. It's wonderful to hear that the elixir is working perfectly for you!
Vastaus yritykseltä ZOUSZ
Thank you for your feedback! We’re glad to hear you’re happy with the product and feel it offers great value. We appreciate your support!
Not as good as shiny advertisements
Bought beard oil with the hope fragrance will be stronger and lasting longer however after some time the „after scent” when strength fading away is not as nice and luxurious. Bought 50ml bottle in the retailer with good discount. Massive minus - bottle having just cap and separately added drops pipette. What a faff!! When you finish applying you’ll staying with greasy pipette with no place to put safely (made of glass) as no screw in so normal cap needs go again to close the bottle. Very poor design. Not to mention about huuuge box holding just small bottle with droplet device. What a waste of space and resources. With my length/density of beard I measure oil in pumps rather than drops. Well overpriced. Wouldn’t pay full price for 50ml.
20. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZOUSZ
Thanks for your review and comments.
Our 30mL product comes in a regular pipette dropper and closure and with less packaging. We are phasing out the 50mL sizing to make things easier.
Kind regards
Perfect products, perfect people
Perfect products provided by perfect people. The team are always quick to respond to calls for help, and provide valuable solutions as soon as possible.
20. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZOUSZ
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products and service. Our team is always here to help, and your feedback motivates us to keep delivering the best solutions. If you ever need anything else, just let us know!
Incredibly poor customer service from…
Incredibly poor customer service from this company, I ordered two men perfumes, but I only received one,I emailed them several occasions explaining the issue however they kept repeatedly asking what was missing which was annoying, it was simple matter to resolve but there communication or lack of understanding is poor, then after all of that they sent out the wrong perfume!!! Eventually I did receive the correct perfume after two weeks of explaining , in addition everyone got their own opinions but the perfumes weren't as great as the glossy advertisements suggest but as mentioned that a matter of opinion, wish them all the best in future
3. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZOUSZ
Thank you for sharing your feedback. We appreciate your input and understand your frustration regarding the order mix-up. Your experience is important to us, and we’re committed to improving our communication and service.
If you have any further concerns or need assistance, please feel free to reach out. We wish you all the best and hope to serve you better in the future.
Vastaus yritykseltä ZOUSZ
Thank you for your kind words! I’m glad to hear you’re impressed with the quality. If there’s anything else you’d like to share or if you have any questions, just let us know!
I first tried Zousz a few years ago and…
I first tried Zousz a few years ago and it was good, I had a problem with the balm that they sent me, there was no scent, they replaced it and put it down to a faulty batch, I've just received beard oil, beard balm and the elixir and I have to say they really have up'd their game, all the products smell amazing, well done to everyone involved with Zousz, I'll definitely be ordering more.
15. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you're enjoying the beard oil, balm, and elixir and that they’ve met your expectations. We really appreciate you giving us another chance after the earlier issue, and we're glad to know our improvements have made a difference. Your support means a lot to us, and we’re excited to continue providing products you love. If you ever need anything or have more feedback, please don’t hesitate to reach out!
Vastaus yritykseltä ZOUSZ
We’re delighted to hear that you’re pleased with the product! Your satisfaction means a lot to us. If you have any questions or need further assistance, don’t hesitate to let us know.
Your product is absolutely first class…
Your product is absolutely first class and total value for money . I wore the beard oil and spray on Saturday to a party, and without any exaggeration must have had at least 30 people ask what it was.
And I still smelt of it the next day.
3. syyskuuta 2024
Vastaus yritykseltä ZOUSZ
Thank you so much for the fantastic feedback! We're thrilled to hear that our product made such a strong impression at your party. It’s great to know that not only did it catch people’s attention, but it also lasted well beyond the event. If you have any other thoughts or need more of our products, feel free to reach out. We’re here to help!
Vastaus yritykseltä ZOUSZ
Thanks so much for the great feedback! I'm thrilled to hear that our products are making your beard feel soft and smelling awesome. If you have any other thoughts or need recommendations, just let me know!
Great products, great service
I've been using ZOUSZ for a while. I've tried the black oud, the gold oud and the beard oil. Honestly, the scents are amazing. I'm always getting compliments when wearing either one. The beard oil smells exactly the same. If you use beard oil you'll know that the last thing you want is one which is greasy and doesn't smell good. The ZOUSZ beard oil is the complete opposite. It smells great and doesn't leave a greasy look. I have the beard balm too which is just as great. Not only the products but the service is excellent too. On the occasions I've ordered or my wife has ordered for me, the products arrive within a few days. They respond to emails in a timely manner and are always helpful. I couldn't recommend ZOUSZ enough!
4. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZOUSZ
Thank you so much for the fantastic feedback! We’re thrilled to hear that you’re enjoying the black oud, gold oud, and beard oil, and that the scent and quality are meeting your expectations. It’s great to know that the beard oil isn’t greasy and that our beard balm is also working well for you. We’re equally pleased to hear that our service has been up to par and that your orders are arriving quickly. Your recommendation means a lot to us, and we’re grateful for your support. If you ever need anything or have any more feedback, feel free to reach out. Thanks again for choosing ZOUSZ!
Beard oil & Beard Balm
Beard oil smell is very strong my husband said like a headache type also the balm is very thick also.
18. maaliskuuta 2024
Vastaus yritykseltä ZOUSZ
Dear Saima,
Thank you for your feedback. We’re sorry to hear that the beard oil’s scent was too strong and that you found the balm too thick. We’ve tried to reach out to resolve these issues but haven’t heard back yet.
We’d love to make this right for you. Please contact us at your earliest convenience so we can find a solution that meets your needs. Your satisfaction is our top priority.
Thank you for your understanding!
Lovely smelling beard oil
Lovely smelling beard oil! Bought for my boyfriend and he is very happy with it!
26. elokuuta 2024
Vastaus yritykseltä ZOUSZ
Thank you so much for your wonderful feedback! I'm thrilled to hear that both you and your boyfriend are pleased with the beard oil. If you have any other needs or questions, feel free to reach out!
Customer for LIFE!!!
I don’t think there will be enough space to write how fond I genuinely am of this company. Both in terms of their incredible products and their exceptional customer service.
I first purchased their beard balm as I have quite a thick beard. Without a doubt the best beard balm I have used. I loved the quality and the smell of the black oud.
I then purchased their beard oil. I was then impressed once again at the quality and thickness of the oil. The packaging Zousz uses for all their items is very luxurious and stylish.
My third order there happened to be some complications. Not to worry as the Zousz team shipped out a replacement free of charge. Then unfortunately there was some further complications and I insisted on returning the product for a replacement.
The incredible team (shout out to Alex) refused to allow me to return the item and instead send me another replacement free of charge.
What can I say other than I will be a customer for life!
Thank you for amazing products, stylish designs and unmatched customer service!
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ZOUSZ
Hi Abdul,
Thank you so much for your heartfelt and detailed feedback! We’re thrilled to hear that you’re enjoying our products and appreciate the quality and service we strive to provide.
It’s wonderful to know that our beard balm and oil have lived up to your expectations, and we’re especially pleased that our team, including Alex, could assist you during the recent complications. Your satisfaction means the world to us.
We’re incredibly grateful for your support and loyalty. If you ever need anything or have more feedback to share, don’t hesitate to reach out. Here’s to many more great experiences with Zousz!
Great scents and very high quality products for beards.
Some of the best beard grooming products with great long-lasting scents, especially the Gold Oud!!
15. elokuuta 2024
Vastaus yritykseltä ZOUSZ
Thanks so much for the feedback! I’m thrilled to hear you’re enjoying the beard grooming products and the Gold Oud scent. If you have any other favorites or suggestions, feel free to share!
Vastaus yritykseltä ZOUSZ
Dear Ahmad,
Thank you for your feedback. We made several attempts to reach you but were unable to get a response.
While we do not offer testers or gifts with direct purchases, we’d like to extend a discount as a gesture of appreciation for your understanding. Please let us know if there’s anything specific you’d like assistance with or if there’s anything else we can do to enhance your experience.
We value your patronage and look forward to serving you better in the future.
Best regards,
Trustpilot-kokemus
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