Zip World Arvostelua 1 241

Decent rides, but excessive fees and upselling spoil the experience

I recently visited Zip World and overall the rides themselves were decent and enjoyable.
However, the overall experience is overshadowed by what feels like very aggressive upselling and money-driven policies.

One of the most frustrating points was their camera policy. They allow hats and glasses on the ride, but won’t allow you to bring your own action camera, even if it’s properly secured with a body mount. This feels inconsistent and clearly designed to push customers into buying their own paid video packages.

On top of that, when purchasing tickets online, an additional £8 per ticket for footage is automatically added, which you have to manually remove. There is also a £5 booking fee added at checkout, which further increases the total cost.

Pricing also seems to increase the closer you book to your visit date, which feels like surge pricing rather than transparent fixed pricing.

Their refund policy is very restrictive and appears structured in a way that pressures customers into buying extra ticket protection instead of offering reasonable flexibility.

In summary, the rides are fine, but the overall customer experience is let down by constant add-ons, hidden fees, and upselling tactics. It leaves a negative impression that detracts from what could otherwise be a great day out.

We normally go to Go Ape but thought we’d have a change. The safety at the start seemed fine although getting the harnesses on right took ages, they are quite complicated.
However, once up in the trees there is no support, no staff are up there with you. There is also no way to cut short the activity.
Myself and a number of others got into trouble, there was no one other than those other customers around you to help. I came away exhausted and bruised and scared.
When I tried to raise safety concerns I realised that all the staff were really young and no one seemed to have responsibility or be able to contact anyone who was.
I would never recommend this or return.

My two kids (18 and 21!) and I had the best day!
We loved velocity
We all thought Aero Explorer was hilariously fun
And loved go karting
Highly recommend day pass, which included videos of all

We haven't laughed so much in AGES!
IT WAS FAB
expensive for a day
And a very long drive from home
But totally worth it for the shared memories!

The Zip World instructors make everything feel fun, they were interested, the had great team energy and made us feel safe and excited all day long

We booked a family room less than 10 mins away, Snowdonia Mountain Lodge
And climbed Snowdon the next day (20 minute drive to car book - book in advance!)

I went on the Zipwire across the top of the Principality Stadium, Cardiff. I was extremely nervous and upon arrival I was made very welcome and reassured by Lainey who was on reception. Mark and Alfie the Instructors were very positive and encouraging from the start. We had the safety briefing and throughout the experience we were all checked regularly for tight but comfortable harnesses and asked how we felt. The Instructors were extremely patient, listened to our concerns and reassured us throughout the experience. They were very professional and polite an absolute credit to the company. Nothing was rushed from start to finish and all questions, queries and anxieties were handled amazingly. I highly recommend this experience to others visiting Cardiff. The views from the very top are breathtaking especially on a sunny day, which it was. It was that great I was back the next day for another go!!! Great value for money. There is also a gift shop that I purchased from at the end of the experience. I bought a medal (as it was a great achievement to myself) and a toy dragon as well as a photograph of me ziplining. The lockers for your belongings are free of charge. They also sell drinks.

Ignore the bad reviews!!

We visited two zip world sites this weekend to complete the underground golf and forest coaster. Staff were fantastic throughout. Highly knowledgeable and extremely friendly.

Mamie, at the forest coaster-what a great asset you are to Zip world! You explained everything so well and you were so patient with our 10 year old when he was nervous. We can't thank you enough for being so supportive and helping us get him on the ride. He conquered a fear on Friday and I think that had a lot to do with your support- so thank you!!!

Staff at the underground golf- I'm not sure of your names but the gentleman doing the safety briefing before getting inside the cart was great and brought some fun to the experience. Very knowledgeable and open to answer all questions.

And finally, to the gentleman with the ukulele at the end of the golf- thank you for serenading us at the end of our trip and giving your rendition of "when I'm cleaning windows"- what a treat that was and you made the kids eyes light up! Keep doing what you are doing 🤩

We won't hesitate to come back to zip world 10/10- ⭐️⭐️⭐️⭐️⭐️ experience!!

Mark was great easy to talk to friendly and knowledgeable would highly recommend

Cardiff stadium walk on a sunny spring day awesome day brilliant knowledge and stunning views over cardiff and towards the brecon beacons. We enjoyed a full birds eye view of the pitch watch a bit of rugby in the arms park. The zip and drop finished a perfect day. Massive thanks to all the team at zipworld cardiff we will be back

Absolutely amazing experience, we did all 3 activities and they were so much fun. Excellent value for money. The staff were awesome, especially Mark, Alfie, Maisy and Casey, really friendly and supportive, made the whole experience even better. I will be recommending the Cardiff Zip World to everyone. Well done and thank you for making our experiences one of the best xx

Brilliant experience and the staff are amazing

Fantastic experience! Something different. Looked after very well friendly staff. Great memories made.

Easy access website,,fantastic crew and great experience....Central Cardiff is a bonus...veiws from the stadium another bonus

This review is for Tyn-Y-Coed

Nathan and his incredible team deserve gold medals for the truly exceptional service they offer to guests at Tyn-y-Coed.

I stayed here for almost two weeks on business in the area and was treated to a true home away from away.

The welcome I received from Caroline immediately made me comfortable and she truly made every effort to ensure I had the perfect start to my stay.

My room was so comfortable. Room 2 has lovely views as well as the most comfy bed and a sparkling clean bathroom. The area is so quiet all you can hear at night are birds so you are guaranteed a beautiful sleep.

Breakfast is an event. The chefs Sam Andy Simon, and Connor can all rustle up the perfect patched eggs and with Sam, Lea and Caroline on hand to give you the best start to the day - a smile and time to laugh. They are so lovely.

Dinner is jaw droppingly good. I pretty much worked my way around the entire menu and I have included photos. Sunday dinner involved a Yorkshire pudding you could sail a small famill in across the lake of gravy. The brisket just melted.

Each evening I was welcomed by Erin, Carmen, Alex, Freddy, Harry and Dee who all spent time talking and laughing and it was just wonderful to be here and feel such a part of the heart of this glorious destination.

It’s as near as perfect as it gets.

I had a great time. And the video quality was top notch

Went to Zipworld yesterday to do Velocity, was nervous as hell as i have a massive fear of heights. Staff were absolutely brilliant and stayed calm (swear they get a kick, out of releasing you though) lol. I didn't think i would enjoy it, yet i had the most amazing time and best experience of my life.

It was such an amazing experience! Ended up actually doing it twice because it was so good. The staff were incredible and the playlist was also suprisingly really good! Would definitely come back and recommend to others.

Fantastic day out. A group of 10 of us did 3 activities from 10am through 4pm and we really lucked out with the weather! Wasn't boring, loved it all. Would go again for sure and rec to friends!

Amazing day from start to finish! Booked over the phone with a really helpful lady who advised me you need 2hrs for each experience. Began with Karting in the morning. What fun! Staff are friendly, funny but safety is a priority. I felt a bit apprehensive but no need to worry as they gave clear instructions AND you get to go twice which means you can push your limits a bit more! Second activity was the zip wire Velocity! Again, the staff are brilliant, you have a whole team around to put you in your harness, check and double check all the straps and equipment. What's great is that they take you all on the lower zip wire first. This gives you the chance to find out how you feel about it before heading to the higher, faster one. What can I say, the zip wire is fantastic - like flying! Didn't feel scared for a minute!
We went to celebrate my son's 18th birthday. We only paid for his camera footage - however, his camera came off its velcro and spun! Staff didn't hesitate to take him back up immediately to go again!
We had an amazing day - perfect for my 18 & 19 year olds, their friend and me - made all the better by the lucky weather, and outstanding staff. Highly recommend.

I have no idea why I thought it would be a good idea to go with my friends and walk around a stadium roof and then zipline and abseil off it but it was fantastic and fun experience. The staff were fantastic. Thoroughly recommend

Bought tickets for my adult kids & partners to do the Helix Slode. They all loved it. I enjoyed watching.

Birthday ruined. Myself and my partner travelled 4 hours Saturday and stayed in hotel on site. This was a surprise for my 40th birthday. On Sunday ( my birthday ) we went to zip world llechwedd the caverns zip course. I purchased the camera footage as this is splashed all over website and very well sold. However after we looked back on the footage my camera cut out after 3 mins ( before we even started the course). Following day went back and explained what happened and was offered both myself and partner do the course for free that day. Unfortunately we had to get back as 4 hours is a pretty long drive. I requested a refund to which they would do except they couldn’t do on site. I accepted that and they said contact head office but they noted on system what had happened and fully supported a refund. Contacted head office today , shock they wanted to offer same and no refund. Apparently it’s policy to offer a camera refund or vouchers. Don’t take into fact live no where near and have to travel and stay in a hotel. Funny how they can offer you to go round for free but not a refund because you can’t and live hours away. VERY POOR. Would not recommend would do GO Below instead.