Zippy Shell Arvostelua 277

I would strongly urge that you do not use Zippy Shell or Pack Rat for moving and/or storage. Because of how they handle and load furniture and other belongings there will mostly likely be damage during loading, transit and unloading. They do have a claim process, but it is worthless. The process is set up to default towards denying claims unless you have definitive proof they caused the damage. If you do make the unfortunate decision to use this company, then you will want to video the entire process to be able to provide the level of proof they need to pay the claims for the damage they cause.

I hired Zippy Shell (1-800-PACK-RAT) for an interstate move from Florida to San Francisco, which included transportation, storage, and full loading and unloading services. I paid for these services expecting items would be handled safely and delivered in good condition.

One of the items transported was a 65-inch television that was fully functional prior to the move. It was packed in a purpose-built TV moving box with appropriate padding. From the moment the item was packed and placed into their container, all handling, loading, transportation, storage, and unloading were performed by Zippy Shell (1-800-PACK-RAT) and their personnel. I had no involvement in handling the item during transit.

After delivery and storage, when the TV was first removed from the box and powered on, it displayed significant internal screen damage (flickering, lines, and display failure), rendering it unusable.

The damage appears to involve the internal display panel (LCD), which is typically not cost-effective to repair and often results in the television being considered a total loss.

I filed a claim within the required timeframe and provided documentation, including photos and a detailed description. The company denied the claim, stating the damage was due to “improper packing” or “normal shifting,” and claimed there was insufficient evidence. However, they provided no evidence or documentation to support this conclusion and refused to share details of their internal investigation.

The television was properly packed, and the damage is consistent with handling or transport-related impact. The company maintained exclusive control over the container and its contents throughout transit and storage, including all loading and unloading operations.

I attempted to resolve this directly with the company, including disputing their decision, but they upheld the denial without additional justification or transparency.

I am seeking reimbursement for the damaged television.

–

UPDATE: In response to the company’s reply, I want to clarify that I have been actively working with their claims and support teams to resolve this.

I provided all requested documentation, including receipts for the packing materials used, but the company has continued to deny responsibility without providing any evidence to support their conclusions. Their responses have remained consistent regardless of the information submitted.

At this point, I have made a formal request for resolution and have not received a satisfactory outcome. As a result, I will be proceeding with a small claims filing.

I would strongly encourage others to carefully consider how claims are handled before using this service.

If I could give zero stars, I would. At first, business with them wasn't so bad, they had the cheapest rates we could find. But don't let this fool you, the hidden fees are in what damage they do to your property and how if you need a second pod for moving, they jack up the price and don't explain it. I paid roughly 1900 for a 16 foot pod, and 1600 for an 8, tell me how that makes sense. We're only getting to the worst part.

The worst part of it? They destroyed my fencing and tore up my landscaping. Dear reader, you may think this could just be a complication of where I live, how my property is situated, or whatnot, it isn't. The first driver we got successfully dropped off the first pod with no issues. The second, however, caused immense damage to my property. The driver that tore up my property refused to talk to us, drove off as soon as they could, and took absolutely no blame for their terrible driving skills.

Okay, fine, that sucks, but what about compensation for what happened? Well, at first Zippy Shell acted like they were going to make good on fixing what they broke. They made us get numerous estimates on fixing the damage, which we did. Upon receiving the estimates, they decided they'd rather squirrel their way out of responsibility rather than pay for their mistakes. They then proceeded to trick us by making us admit there was another vehicle on the property (which apparently could have been the cause of trucker's terrible driving) but I have over seven acres of property and my vehicle was nowhere near where he was operating. Nonetheless, they used this excuse to weasel their way out of paying us for their mistakes.

So, you may wonder? What can you do in a situation like this? The answer is pretty simple. Nothing. If you've made it this far, here's some advice. Video record every interaction you have with ANY moving place. Be sure you don't have a vehicle ANYWHERE on your property, it doesn't matter if it's out of the way. And the best advice of all I can provide, DO NOT EVER PURCHASE ZIPPY SHELL'S SERVICES!

Avoid Zippy Shell / 1-800-PACK-RAT at all costs
After paying for transportation of our storage container through Zippy Shell, part of 1-800-PACK-RAT, we were promised delivery of our container on 1/26. It never arrived.
When we called to find out what happened, we were told the facility “must have missed it,” and they assured us it would be delivered on 2/3 instead.
When the container finally arrived, the driver immediately noted that the lock on the unit was not his and not ours. He said it was already on the container when he picked it up, and that there was a key sitting in the lock. The lock was labeled 1-800-PACK-RAT.
When we opened the container, half of our belongings were missing, including:
* Bed frames
* Six televisions
* Kitchen island
* Purses
* Kids’ mattresses
* Dining chairs
* China cabinet
* A family bed frame passed down for over 30 years
* And most devastating, personal belongings of my deceased son
These are not just “items” — they are irreplaceable.
When we called PACK-RAT for help, we were repeatedly transferred, told we needed receipts for every single item, given no real answers, and eventually hung up on.
We have filed a police report with the sheriff’s office and are now obtaining legal representation.
Do not trust this company with your belongings.

The worst experience!
These are the positive words too!
I booked my containers 4 and 1/2 months before I moved. Contact the sales team every week to make sure no unexpected issues ( I had used POD, in the past…issues at the last minute) and the sales team is truly helpful and unfortunately they have a script that is misleading and totally faults …. They promised 7 to 10 business days for my things (my life) and when they finally found my things (Yes, they lost my containers) I got my items 5 business's days later! Total number of days my things were over 21 days… and no support from any one or any part of the company… and this is part of U-Haul! Don’t use this company unless you’re a person who wants to have unlimited, unneeded stress in your life for 21 days!

This has been the worst customer experience I’ve ever had. I have paid thousands of dollars for moving services — including a shipping container and movers — to relocate my belongings from Denver, Colorado to Eugene, Oregon. The unit was loaded on January 9th in the morning, but the movers arrived unannounced, with no prior communication by phone or email. Literally woke me up knocking on my door. Since then, I have received no status updates, delivery information, or any meaningful communication from the company. When I called for information, I was told my items would arrive on Friday, January 23rd, and that I would receive a call regarding compensation for the delay. That call never came, and my container did not arrive as promised. I had to reach out again on Monday, January 26th, only to be told that my delivery might arrive on Tuesday, January 27th. As of now, I still haven’t received my belongings, any updates, or communication from management to help resolve this issue. This entire experience has been frustrating, disappointing, and completely unprofessional. I feel taken advantage of by a company that seems to show no concern or accountability toward its customers. I do not recommend Zippy Shell to anyone looking for a trustworthy moving company — they have caused immense stress and inconvenience without taking any responsibility.

Do not use Zippy. Unexpected charges. Several delays in moving. Poor customer service. I’ve done four cross country moves and zippy was by far the worst experience. Pod is also essentially a big metal cage so all of your stuff is exposed to potential pests

When I requested a quote, I clearly explained that I might need access to the container to add items, but wouldn’t know for about three weeks. I shared very personal details about my situation and was assured it wouldn’t be a problem, the container would remain in my origin city until I confirmed I was finished.

When the container arrived, it looked like a practice unit, with multiple dents and holes that raised serious concerns about long-distance transport. Once the door was opened, I found an actual cage structure inside also in poor condition with broken bars pointing every which direction. Due to rain, the interior of the container is wet. And all the floors are filled with dirt and debris. Upon discovering the cage is when I learned that my belongings would be “wrapped” at a facility two hours south of me before being shipped the 1,500 miles, something I was never told upfront. This basically prohibits my access since it will be somewhere in Los Angeles, not local as advised where I can add items by transporting them in my small car.

In short, they misrepresented the process to secure my contract, and I feel I was outright lied to. $549 to get this junk off my property.

Moved from SC to MI and they were timely and efficient. The loaders and unloaders they hired on each end were knowledgeable, fast, and professional. Would definitely recommend. No issues, no damaged items.

Forget that they told me my stuff would be here 3 days ago. Forget that calling them for customer service can take literally hours. Fine, they are a bad company.

But I hired their helpers to load and unload my containers. When they loaded mine, they locked it and handed me the key. I didn't check that the key worked. When they delivered it, it did not work. The movers are 3rd party, and they told me they would sort it out with zippy shell. Later, I got an email telling me I would be charged $640, and they did immediately without talking to me. I called their customer service and they told me that I should have rented a sawzall to cut the lock myself. What kind of moving company expects you to rent power tools to get your stuff? Absurd.

I filed a complaint with BBB. I'll never hire them again, if anyone ever asks me about moving, I'll tell them whatever you do don't hire Zippy Shell

Be warned! Zippy shell reputes to be the lower cost option compared to Pods or U-Haul… but the quote you agree to and sign—that’s cheaper—is NOT what you end up paying. I was charged over $2000 in miscellaneous fees from moving blankets to a gas surcharge. In the end, using another company would probably have been cheaper and I wouldn’t have needed to constantly call customer service about all the hidden fees. They charge you rent for the container from the minute they drop it off for you to fill, so the time in transit, that you already paid for? You also need to pay rent for the container during that time. Truly, how can that be considered a good business practice?
The quote that they give you is never itemized and will usually be the same as pods. Make sure to get quotes from other companies first, or they’ll overcharge you from the very beginning.

Be warned about Zippy Shell! I had a very disappointing experience with Zippy Shell. When I booked, the salesperson quoted me a flat fee of $3,000 and assured me there would be no hidden costs. In reality, I was charged $3,502.62 with extra fees for storage ($278.42) and gas ($224.20) that were never disclosed or agreed to.
On top of that, I was promised delivery within 7–10 days. What I later found out is that this only meant delivery to Zippy Shell’s facility in the destination city, not to my actual new address. My container didn’t arrive at their facility until September 3 after being picked up on August 21, and then they refused to deliver to my new home until September 8.
Customer service was dismissive and repeatedly hid behind “policy” instead of addressing the clear discrepancies. After researching, I found other customers reporting the same issues. I believe this reflects a pattern of deceptive business practices, and I cannot recommend Zippy Shell.

I contracted with Zippy Shell to ship a 15 foot container from my home in Texas to Oregon. I was told it would arrive by 8/21. My pod was dropped off on 8/5 and I had it packed and ready to go on 8/7. per our contract, and it was picked up.

I did not hear anything else from between 8/7 and 8/19 when I called at 5:04 PM PST to confirm that my belongings were in transit and would be delivered on time. I was told then that my pod would arrive and I could have it delivered on 8/22, a day later than agreed. On 8/20 I received two emails indicating my pod would be at my new home on 8/22. On 8/21 I was charged the remaining $2558 of a ~$4500 bill to transport my belongings. I also received a phone call from the local delivery crew stating that the pod would be at my house between 9 and 12 on the morning of 8/22.

I called back to confirm where the pod would be placed and was informed that the warehouse did not have my pod at all and I needed to contact Zippy Shell directly. In my 1 hour + phone call, more than half of which was on hold, I was informed that my pod had not left Texas and would not be arriving
here until 8/28, a week after it was scheduled to arrive. I was told that there could be compensation for any expenses that I would normally not incur had my stuff arrived on time but the Team Leader refused to elaborate on what would be reimbursed. Further, during this conversation I asked why my things had not left Texas, yet, and his
reply was "Why do you need to know that, it doesn't change anything?". He did admit fault on the matter, though.

Zippy Shell has not offered any solutions and only vague compensation; how can I spend money on anything to fill my temporary needs if I don't know that they will pay me back for? They have failed to get me my goods in the contracted time. They have failed to offer an explanation. They have failed to
demonstrate an ability to internally monitor their own business to even be able to offer an
explanation.

⭐☆☆☆☆
I am extremely disappointed with my experience. I was given a confirmed delivery date for my POD, even receiving a confirmation text message that it would be delivered. The delivery never happened, and now I have been told it will be significantly delayed.

Because of this, I am left without my belongings, and my special needs children are without many essential items they need every day. The lack of communication, reliability, and urgency in resolving this issue has caused serious hardship for my family.

I chose this service because I believed it would be dependable, but unfortunately, that has not been the case. I hope they improve their scheduling and communication so other families do not go through what we have.

I booked for the 24th a month in advance and called 2ce the week before and the day before to make sure the container will come on time. It is now after 5pm and after calling at least 6 times and getting the runaround they still don’t have an ETA and basically say, “we’ll call you when we know”- I have no idea when they will come and they’ve already costed me the cost of the cleaner who was supposed to arrive today (had to cancel because the container didn’t arrive) - now I have to leave and still have no idea if or when the container will come. Customer service and “resolution” is useless. Send you from one person to another. No one knows. Resolution does NOT provide resolution. They refused to provide any confirmation or compensation. Terrible. By the way, they just charged me and said the container arrived today when it DID NOT.. I want my money back.

We had scheduled our stuff to get picked up June 28th and they did. We were told it would take 8-10 Business days to get our stuff. But it proceeded to stay in San Diego until July 14th. And got delivered to Colorado in July 15th. Which is over 8-10 business days.and now they are saying the soonest we can get it delivered is August 1st. At least tell the truth instead of giving useless information. We have been living In an empty house going on three weeks….ohhhh but don’t worry you will have your stuff in two weeks….like really!!!! This company sucks!!!

DO NOT USE THIS COMPANY. I originally called because I am moving from Florida to Oregon and told them every piece of furniture I had and they told me which truck I should get. What arrived was A CAGE literally had to leave my 2000$ dollar living room because it couldn’t all fit. And when I called them they say I have to pay 3000$ MORE to get another container to fix THEIR mistake. They initially told me it will arrive within 8-10 days now I called and told me something went wrong and it will be another week delay and me and my family are literally sitting in the floor. When I asked for a compensation for the delay they said they can’t do that for me right now. DO NOT USE THEM.

When I booked a pod the sales agent said it would be no problem to have the pod delivered same week as pickup. I was never advised of a 2 week transfer period. I was moving in state its roughly a 3-4 hour drive. Had I known Originally I would of hired a normal moving company. He refused to send me a breakdown quote. Ive been taking off work for 2 weeks not knowing when the pod would show up. I called and emailed many times. I was charged a storage fee of which I never agreed to and the pod is only aloud on my property for 3 days. But I'm being charged for a month.

I was given a refund for it but they charged be a 2nd time the same day.

Today the pod finally came after having a promised delivery for yesterday. "Broken down truck" Not surprised at this point when they brought someone else's stuff.

Waiting for a call back now to see how they are going to resolve this. This will be my 3rd week with none of my stuff. Had I know I would not have packed thing I need in it.

This is the worst experience I've ever had. This is suppose to make moving easier and less stressful. I've done nothing but deal with lies and problems from this company.

Booked for a long distance move with storage from Arkansas to the north Midwest. I told the agent who gave me the quote that I did not know where my final address would end up, just knew it would be in the MN/WI/north IA area. Was told that the closest warehouses would be Burnsville, MN and Milwaukee, WI. Great - Burnsville was closer to where I figured I'd end up. I call two months later to arrange delivery of the pod to an address in WI (1 hr 45 mn from Burnsville, 4 hours from Milwaukee, I figure yes, win) to learn only then that addresses can only be serviced from THAT state. That in order to get it to a WI address, I will have to ship the pod to Milwaukee, and THEN to my address, for a cost almost what I was charged to get it from Arkansas to Burnsville. I ran in circles with 2 different agents including a supervisor, telling them that if the initial agent had told me warehouses only serviced addresses in that state, I would have 100% left the pod in Arkansas. Would never have even considered shipping it. They just kept telling me they gave me adequate information with the 2 storage options, and it was on me I had misunderstood them. They NEVER admitted that I should have been informed about the restrictions from the warehouses, especially since I had specifically told the agent I did not know which state I would end up in. They just kept saying they were sorry I had misunderstood... even though there was not even enough information given for me to misunderstand. They acknowledged no errors and were unwilling to work with me, except that I could of course pay to ship the pod to Milwaukee, or pay their movers to unload the pod into a moving truck and bring it to me. So I will now be going with a U-haul to get everything from the warehouse. Just know that they will not give you all the information you need, and will refuse to acknowledge any mistakes or show literally any desire to correct them whatsoever. Do anything but use this company.

Unbelievably slow and disappointing customer service. The sales agent misrepresented the answer to just about every question I asked, and was contradicted by the rental agreement. He also didn't respond to any email. The only way to get back in contact was to call the central line and be redirected. I've been on the phone for 2+ hours to cancel (still waiting). Do not place an order here.