Dear Tetyana,
Thank you for taking the time to share your concerns. We are genuinely sorry to hear about your experience and want to assure you that we take such matters seriously.
Our agreement outlines clear refund eligibility, which includes providing 6 leads per month and offering a full refund after 90 days only if the client has not received viable leads or has received 6 unqualified leads. As part of our internal process, all refund requests are carefully reviewed for eligibility based on this policy.
We understand your frustration, and if you believe your situation qualifies under the terms of the agreement, we encourage you to contact our support department directly at support@zillist.com, so we can reassess and ensure proper resolution.
Our goal has always been to provide value and support to professionals like yourself, and we are committed to maintaining transparency and fairness.
Sincerely,
Zillist Solutions Support Team