The customer service helped me resolve my issue in a fast manner. Also they kept me updated on my products. Regards, Edwin from Singapore 🇸🇬
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Ich platzierte die Bestellung WN9 am 1./2. März, als Versanddatum anvisiert war der 10.3. Das ist ein großes Zeitfenster, aber verständlich, da es eine Vermittlerplattform ist. Heute in den japanisc... Näytä lisää
Yritys on vastannut
Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods... Näytä lisää
Yritys on vastannut
I ordered a plush that was shipping from Japan to Chicago and the international portion went smoothly but once it got handed off to the last-mile carrier (UniUni), things got messy. The delivery kept... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Online-markkinapaikka
- Asusteet
- Koriste-esineet
- Käsilaukkukauppa
- Askarteluliike
- Japanilainen elintarvikemyymälä
Yrityksen kirjoittama
ZenPlus is an e-commerce platform where you can buy goods directly from Japanese retailers with the click of a button. We take special care to curate only the best shops for our marketplace, so you can rest easy knowing you will get top quality products at reasonable prices.
Yhteystiedot
Japani
- zenplus.jp
4,0
Hyvä
130 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shipping was fast
Shipping was fast and items arrived as ordered. well packed
1. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Js Vllanro,
Thank you for taking the time to review us on Trustpilot. It is really appreciated by the whole team and we hope to see you on ZenPlus soon again!
Best regards,
The ZenPlus Team
The best shopping site for Japanese…
The best shopping site for Japanese stuff! My order took a week to arrive (Express shipping), but it depends on the type of shipping you choose.
17. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Aleczander the Master,
Thank you for taking the time to review us here on Trustpilot, we truly appreciate it and we hope you are enjoying your items! Hope to see you on ZenPlus soon again!
great price until you see the shipping price (the shipping costs more than the items)
the figures I had ordered are amazing don't get me wrong, but the shipping to canada IS SO EXPENSIVE! the shipping costed more than the actual order which is insane. shipping shouldn't have costed that much.
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Eden,
Thank you for taking time to review us here on Trustpilot. It is very much appreciated. Shipping from Japan to other continents can indeed be expensive for some items. We are always trying to find the most cost efficient way of sending any order to customers, but it can sometimes become more expensive than desired. This often depends on the size and weight of the item and also of course what shipping companies have decided to charge for those sizes and weights. While we can't directly affect what shipping companies charge, if you do think that the shipping cost is abnormally high for an item, please do not hesitate to contact us.
Best regards,
The ZenPlus Team
Asked me to prepaid the VAT for…
Asked me to prepaid the VAT for importing the item to my country. However never attach the hard copy of the detail payment (which show I already pre-paid the VAT). When the item arrived at my country. The forwarder asked me to pay for the VAT again. Contacted the customer support which the reply to me that the prepaid VAT detail has been forwarded to the forwarder electronically & asks me to settle with forwarder. Without the hard copy of the payment detail. How can I settle with the forwarder???
1. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Karmaredja Chiu,
Thank you for taking the time to post here on Trustpilot and highlighting this. We are really sorry to hear you were inconvenienced and yes, you are correct, there was indeed an issue with the VAT payment and we sincerely apologize for that. It does look like a technical issue for which we of course have to take responsibility. We have talked to our support and they have refunded the VAT amount paid by you.
Again, our sincere apologies for this issue. If you have any questions or concerns, please do not hesitate to contact us through support or here on Trustpilot.
Best regards,
Mikael Makino
ZenPlus
All is perfect…
Very fast shipping and so cute plushies,i am very happy,thank you very much for all and lovely greets ❤️❤️
22. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Christine Weiß,
Thank you for taking the time review us here on Trustpilot. It really means a lot to us and it is great to hear you are enjoying your items!
Best regards,
The ZenPlus Team
It was a quick service and friendly.
It was a quick service and friendly.
That’s Japanese quality.
It made me happy, thank you!
22. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Rie Yeomans,
Thank you very much for taking the time to review us here on Trustpilot. It is really appreciated and we are pleased to hear that you were happy with your experience. We hope to see you on ZenPlus soon again!
Best regards,
The ZenPlus Team
Products as described
Products as described , good tracking and delivered quicker than expected
21. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Paul Stuart-Abel,
Thank you for taking time to review us here on Trustpilot. It is truly appreciated by our whole team. We are very happy that you received your items quicker than expected and hope to see soon again on ZenPlus.
Best regards,
The ZenPlus Team
Reliable seller for Shinada Global items
Each purchase I've made from Zenplus has come in a reasonable time frame, and the items are always as-described.
30. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear AkaneKageno,
Thank you for taking the time to let us know about your experience with our service. We really appreciate it and hope to see you again on ZenPlus soon!
Best regards,
The ZenPlus Team
I love using zenplus!
I love using zenplus to bring home a small piece of Japan! It's easy to navigate and shipping is really fast!! I definitely recommend ZenPlus to all my friends!
20. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Brooke Simpson,
Thank you for taking the time to write a review and for letting us know what you think about ZenPlus. To make it easy for anyone in the world to get their favorite things from Japan is really what we strive to do and we are so happy to hear that you are enjoying our service!
Best regards,
The ZenPlus Team
Great japanese Products at affordable prices
I got a product that was not available in european stores and got the express delivery. Within a week my package had passed customs and was delivered to me. I also had to pay the consumer tax upfront.
20. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Nestor Millan,
Thank you for taking the time to review ZenPlus here on TrustPilot. We really appreciate it! It is great to hear that you were able to get a product all the way from Japan that was maybe difficult order from a European store. We hope we can be at you service soon again!
Best regards,
The ZenPlus Team
Trustworthy.
Trustworthy.
I made 8th purchases so far and every time everything went great.
20. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Александар Драгутиновић,
Thank you for taking time to review ZenPlus here on Trustpilot. We are very happy to hear that you have used our services many times and we hope to see you again soon on our store!
Best regards,
The ZenPlus Team
Awful customer service
I placed an order using express shipping, after over a week of my order not moving I reached out to the company to check in on it. It took me reaching out 5 different times in 3 different forms to get a response. When I did finally get a response, the person who responded was rude, condescending, and acted as though my presence alone was a chore. Absolutely the worst and most hateful customer service I’ve ever encountered.
*reply to zenplus* I also “asked a question” multiple times on the order page of your website. I’m sorry if you think what you read was kind and courteous customer service, but you can see from the handful of quite a few complaints on Facebook that at least currently, not only your customer service is lacking but also your quality. Far too many of your boars either shipped WAY late, still haven’t shipped, or shipped with quality issues. I stand by what I said, the response I got from social media was fine. The email was borderline as nice as they had to be to “do their job”.
16. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä zenplus.jp
Dear Stefanie,
Thank you for taking the time to review our service and for letting us know about your experience. We are very sorry to hear that you did not get the service that we strive to give all of our customers and we appreciate that you have highlighted that for us.
We always try to do our best in every part of our service and if something was not done right, we would like to understand what happened and how we can do better going forward.
I have reached out to you through the Trustpilot platform with a request for more information about your specific experience and you have kindly provided that. I will look at what has happened and contact you here on Trustpilot or through appropriate channels.
Best regards,
Mikael Makino
ZenPlus
Edit October 23, 2023:
Dear Stefanie,
First, thank you again for the opportunity to reply to your concerns here on Trustpilot.
I have reviewed our interactions regarding your order and found two conversations linked to you: one through social media messages and one with our customer support. If you have had more conversations with our team, kindly direct me to them, and I will look at those as well.
Both conversations in our records were friendly and courteous, and I can't find any reason for the description in your review. I would be happy to share these conversations here or elsewhere if you and Trustpilot believe it's necessary.
We do acknowledge that the reply to your inquiry could have been faster, but due to the amount of orders and inquiries related to the release of the extremely popular limited edition item that you and many others ordered, it took longer than usual to reply to everyone. We do sincerely apologize for that delay in communications.
I hope we will see you on ZenPlus again in the future and we will do our best to live up to your expectations.
Best regards,
Mikael Makino
ZenPlus
Edit October 24, 2023:
Dear Stefanie,
Thank you for replying. We do really appreciate you bringing these issues up and we also understand how frustrating it is when shipping is slower than expected or when there are quality concerns. We sincerely apologize for that and any inconvenience caused.
If it is fine with you, we will reach out to you through the social media message we received earlier and see how we can make this situation better for you.
We are aware of capacity issues and working on doing better. Before the end of the year we are moving to a new warehouse and shipping center that will improve our capacity at peak times, such as when the boar plushies you mention are released and many customers order on the same day, for example.
At the same time we are in contact with the sellers - your feedback will surely be shown to the seller of the boar plushies - and we will encourage them to improve on anything they can.
We are also working with our customer support to be both faster to reply and give customers the information they ask for in the best possible way.
Best regards,
Mikael Makino
ZenPlus
Everything as advertised
There is a very wide range of items that you can order, which is awesome. Do keep in mind that the shipping costs are calculated by weight, so if you order some books (like I did) it can become expesive quite quickly. That aside everything went as was advertised. The items were gathered and I was notified when one item was no longer in stock. The price was then properly reduced, both for the item itself as well as for the shipping.
The way it was packaged was almost an art. Every item was individually wrapped in bubble wrap and the box in which it was put was a perfect size for the order with almost zero chance of anything moving around. As a result everything arrived perfectly.
It does take some time, but I'm very happy that I discovered Zenplus and I will most defenitely order again in the future!
30. kesäkuuta 2023
Oma-aloitteinen arvostelu
Auto Hydraulic Jack
Quick delivery & tracking (to UK) ; product not offered in UK ; very good price & good quality item ; +++++.
5. elokuuta 2023
Oma-aloitteinen arvostelu
I have found unique products
I have found unique products, that are not available in other platforms.
The service has been excellent.
26. huhtikuuta 2023
Oma-aloitteinen arvostelu
Products’s prices
The products sold at ZenPlus sometimes are more expensive than other websites
2. elokuuta 2023
Oma-aloitteinen arvostelu
Amazing!
All in all the experience was great! The product is very fluffy and squishable. It is very well made with very good quality. Customer Service answered my questions within a day and were very friendly and helpful. My product arrived after 2 weeks with one day delay. The tracking worked just fine.
I will definetly order at ZenPlus again!
4. heinäkuuta 2023
Oma-aloitteinen arvostelu
Zenplus is the greatest website for Japanese products
Zenplus has affordable prices on all there stock which makes me really happy, it’s all authentic and good quality.
Thank you for the hard work you/(zenplus) do for people who love Japanese products. 😊
5. huhtikuuta 2023
Oma-aloitteinen arvostelu
大満足です。
LOUIS VUITTONのバッグを留学している娘に買って送ったのですが思ったよりも早く届いたので、とても助かりました。写真と同じように綺麗な商品が届いたと娘も喜んでたので、とても満足しています。また、梱包もしっかりしてました。
商品を注文する前に不安がありましたが、このサイトでの購入はとてもスムーズで、問題なく届いたので、今後も利用したいと思います。
11. maaliskuuta 2023
Oma-aloitteinen arvostelu
Yep, they're legit
Ordered: Blu-ray
Selected Shipping: Standard
Placed an order on the 27th of December and expected delays, since Japan takes a bit of an extended break around the new year, but they got back to me with shipping confirmation by the 4th of January. The tracking updates ceased once it got to Osaka the next day, so I figured it was still in Japan. Then 2 weeks later it just arrived at my doorstep in Australia. Well packed and in perfect condition.
So the only gripe I'd have would be in regard to lack of handover tracking; if I had received an updated number, I would have had a better idea of where the parcel was and when it would have arrived. Anyway, totally legit service and you get what you pay for.
15. tammikuuta 2023
Oma-aloitteinen arvostelu
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