Zenith Bank Plc Arvostelua 

Zenith bank, how come it has turn into an habit when you debit you don’t credit back, why do you guys always do this and even up not working on it, you guys are the biggest fraud in the banking system, bunch of thieves. Return my money 😡

Just that you know I have been a customer of Zenith Bank Plc.since the year 2000. Service was good in the years past even when many emerging banks in Nigeria were just beginning to grasp with new technology. But with years gone by, Zenith Bank Plc has been going down from bad to worse in offering all aspects of banking services to its customers. E.g.,

1) Customer Desk Services at many branch offices and at the headquarters are worse than animal meeting ground. Staff are crude and disrespectful. Courtesy and decorum from staff to customers who are used and talked to as pawn are on the increase. The banking halls from days of COVID-19 topresent day are like Mushin Market in noise and rowdiness and here, the survival of who knows who thrives with alacrity. The customer service desk with two call lines at the headquarters can keep you listening to a classless music for days even if you’re calling from abroad at staggering per second call charge.

2) Cash Point ATM service at everywhere you find one in the wall are no more than apologies. They lack cash 24/7; breakdown 24/7. Where you do get a unit working, it does take upward of 1hr to service one customer due to painfully slow network. What’s more, it’s common knowledge that every senior bank staff in Nigeria in general and in Zenith Bank in particular, has Point of Sales [POS] agents working outside the bank for them. ATM cash bags are diverted to bank staff personal POS businesses outside the bank for exchange sales at cut-throat transaction charges. The queue to take out as low as N5,000 from an ATM cash machine can be as long as Kaduna-Abuja train length, all to the joy and comfort of bank staff in the building.

I can go on but Zenith Bank Plc has overtaken the Union Bank of Nigeria in antiquated technology and human capital and still offering 1950 banking services in the 21st Century Nigeria. It’s sad that Nigerians are having it this bad with our banks and only a few people including our Regulator CBN barth an eye !!!

- A very angry & disappointed Customer

The customer care department needs to be revamped . They are a bunch of incompetent personnel that need to be retrained or fired . I have a POS error transaction but was debited . How can there be a number for customer care and you can’t even use the voice number prompts . You can’t talk to the customer care . Automated CS system too is crappy . Eventually used the live chat and no response for 8 hours . I am already regretting opening an account with Zenith .

A very useless bank. Can never rely on thud bank. They will make you wash plate one day

Zenith Bank, as well as their app, are the worst things to happen to banking. For real. And the service at the Otigba branch in Enugu, Nigeria, is horrible. Withdrawing all my money since apparently closing accounts is even harder than opening one. Lol. Anyways, if you're reading this, please save yourself and your money the trouble. Like a wise person said on Twitter, if Zenith Bank is your only bank, one day you will surely wash plates at a restaurant. Thank you.

worst costumer service ever! Rude and ill-informed.

Terrible customer service. They don't respond to inquiries online, and if they do, it is quite late and this is really annoying, especially when you need a response as soon as possible. You should at least let the customer know that you are working on it.

The so-called intelligent customer service representative, Ziva, is yet to reply my message on WhatsApp, no response on Twitter for days.

The live chat seems to be the best option right now, but response time is around 10 minutes, and the staff doesn't even acknowledge your message or inform you of the progress.

This bank robs customers in broad daylight with all manner of frivolous and ridiculous charges.

This is the worst bank ever with the worst banking system. Late response, their website says 247 customer call center - that's a big lie. Service is highly slow and inefficient.

They do not deserve any star at all. Their customer service team is the worst. Very rude set of people and need to be well trained. They are unable to help customers in diaspora as well. They make things difficult for you.

I have a business in Ghana and I have an account in Zenith bank Accra branch, whe my business income is deposited.
I have experienced theft of some of my fee money by a dishonest manager, who was fired. I have a sizeable amount if funds in my account that the bank has not been able to let me have. They attempted to transfer funds to my European account, which failed and eventually they claimed that they were not able to complete for whatever reasons.
Me and my lawyer sued the bank and we have been I court twice and always they find an excuse and straight lie to prevent me getting my money. This process has taken almost 3 years and lot of funds and yet I'm not any closer to resolve this. This bank has proven to be very dishonest. They won't allow me even to transfer my funds to a different local bank, without a large payment!!

I've had lots of debits which occured on failed transactions - airtime purchases, ATM withdrawals, etc. - which weren't subsequently reversed. I've logged dispense errors but they don't respond or reverse it.

What do you call someone who takes your money without your permission and without delivering the equivalent value?

Their staffs are the most inhumane set of people on earth. opened an account from Zenith bank, gudu branch fct Abuja, two months now I cant access the account not to talk of applying for an atm card. spent my transport going there several times yet they cant work on my account. sent series of emails, still no response. what pains me the most is the money I av in that account.
my name is Moses otu Joseph
my account number is 2389611778
my phone number is 08069006758.