Zapaka Arvostelua 

I ordered a dress that unfortunately doesn't fit, I contacted them to find out how I can return. They are saying I can keep the dress for a 10% refund?! Even though on the website it says you can return and recieve a 40% refund.
Why would I want to keep a dress that doesn't fit and only be refunded 10% of my total price.

I sent an order for 2 t-shirts and they said they were on the way,alas no order has been delivered and I am out of money.£22 00. It's not so good the money it's just the loss of trust about doing business with on line shops.

I rarely write negative reviews but I don't want others to lose their money if they need to return an item. First it cost a minimum of £25 to send the item through Royal Mail, then even with tracking details (which Zapaka request) the returned item appears to get lost in the Chinese system and you are not refunded/credited until Zapaka conveniently receive the return item - which of course they don't. So don't use this company is my suggestion, it can't be trusted!!

Never Again

Appalling service, item did not fit and Zapaka did not want to give me a full refund only partial refund and keep item. I managed to return item for full refund but item was sent back to me as address provided in Germany, no one was there to take delivery of item and no one collected it from depot. Cost £15 to send. Demanding full refund, yet to hear and if they want item back they will have to pay for it. DO NOT Order from this company. Awful product and disgusting customer service. Doesn’t even deserve one star!

Complete scammers
I deeply regret ever purchasing from this company. I ordered a dress from them a few months ago, but it was poor quality and not as described, so I promptly returned it. Fast forward three months, and I’m still waiting for my refund.

I’ve sent over 100 emails to their customer service, and every single response has been the same generic line: "I’ve escalated this issue." Yet, nothing ever happens beyond that. No confirmation, no timeline, no accountability. It’s become clear they’re just stalling and avoiding refunding my money.

At this point, I feel completely scammed. Avoid this company at all costs! They’ll take your money, and when it comes to refunds, you’ll be left chasing them in circles. Worst online shopping experience ever.

I bought the dress £133 and paid another £30 to return it, down the drain. I will my bank to dispute it, I worked really hard to earn that money I am not gonna let a few scammers take. Absolutely disgusting and disappointing.

I give one star because you can't give none. Zapaka UK are a thoroughly dishonest company who look professional on their website with their simple returns policy but in fact try everything to avoid giving you a refund, and fob you off with excuses when you contact them. We are still waiting for a refund months after it was due. I am reporting them to Trading Standards. DO NOT TOUCH THEM WITH A BARGEPOLE.

(Order ZAPAKAUK46333)

Order was returned promptly on July 20. My daughter paid £30 for international signed for delivery. Returned parcel still stuck at China customs since July 30. Won't issue a refund, they promised a store credit of 120% but still won't give that either. We have sent all photos, evidence of returned parcel, and tracking number number. What a circus. Will just have to file a chargeback from my bank.

RETURNS BE VERY AWARE!!! I wish i had read the reviews before using this seller!! This is my first and last time buying from ZAPAKA UK! I ordered a dress, it arrived in good time, and it's decent. But it doesn't fit me so I requested a refund. After being offered varying % of refund to keep the dress, they agreed to refund if I returned the item to an address in Germany. None of their uk based operations process returns. I returned the dress at a cost to myself of £8. The courier then emailed me to inform me that ZAPAKA were liable to import taxes and duties totalling around £14, which, if unpaid the package will be returned to me!! Zapaka refused to pay! So the dress will now be returned to me and I will be stuck with a dress I can not wear! Despite a number of emails seeking a fair solution, ZAPAKA have maintained their stance that I should pay all costs. I'm disgusted!! Buyers beware... if you order and are unhappy, be prepared to hold on to the item and recycle if it doesn't fit ...

Most of the reviews here are false, it’s hate for no reasons.
Their Suit is top 🔥. Order your size and you will be fine

My items arrived today and the dress is too small and is not a good fit. I contacted them regarding a return and despite there being a uk return address and the label I have been told I need to return to a China address the cost of which is £22. Please be aware before ordering that returns are a costly business and who knows whether I’ll actually get a refund. My recommendation would be choose another store

Ordered a jacket size L 14/16.cant even get the arm on.soooo small,then company offered 20%refund, would have cost £24 to send back.disgusting when you already paid £81.these sizes are ridiculous. DO NOT order from this company.

I ordered 2 suits, one in a size S and one in a size M for my teenage boys thinking that it was a UK based company, however, the goods came all the way from China and took close to 10 days to arrive!! At £87 each the quality was ok for the price, but the suits came up very small ie the size M is the equivalent of a normal size S so I am left with a suit which cannot fit anybody. Even the suit that I am keeping fits quite tight and my boy won’t get much wear out of it but I digress. I have been contacting Zapaka (UK) since 19/6/24 by email to return the suit with no response. Their website has a phone number which if called is nonexistent also the same can be said about their online chat. I don’t understand how a company can claim to be UK if they are in China! I feel like I have been duped as had I realised the goods were coming all the way from China I would not have purchased. Their customer service info states that they will respond within 24 hours but it seems this also is non existent and a false claim as I am getting no response from them whatsoever. Seriously looking into reporting this company

I ordered some shoes and was sent some cheap quality, fake, poor quality replicas. DO NOT ORDER FROM THIS SITE. DO NOT CAUSE YOURSELF ANY STRESS AND PLEASE KEEP WELL AWAY. Thank you. I have emailed them 5 times with no reply.

Extremely poor customer service. Poor approachability. 3 weeks to deliver an order. Then they make it impossible for you to return or replace an item. I will never do business with them again.

The dress arrived and its really beautiful with a delicate beaded pattern and some sparkles on the material. It fits very well on the bodice and the material is really ok and the skirt is long and A line and looks just like the picture. We measured and checked the size guide before ordering. The dress arrived intime and the tracking service is helpful to see where the parcel has got to. We allowed extra days for the shipment from China. The hem length needs altering because all dresses are made for a standard height. Overall are very happy with our purchase.

DONT BUY FROM HERE IF THERE IS A CHANCE YOU’LL WANT TO RETURN AN ITEM AS YOULL BE HIT WITH SHIPPING COSTS MORE EXPENSIVE THAN THE ITEMS YOU BUY , AND THATS INLY IF YOU DO IT WITHIN THE 7 DAY RETURNS POLICY !!!!! ITS A NICELY WRAPPED CON !!!!!!!

This would be a zero if I could give 0 stars. They sent the wrong sized item then when i tried to return the item they made it as difficult as possible.
Then if you read there pages of terms and conditions they only give 40 percent refund despite the incorrect order being there fault They finally after a series of e mails and photos of the item etc gave me the instructions to carry out the return of the item everything apart from the returns address. After weeks of asking for the address they sent me a load of automated reply’s which again did not contain the return address. In the end I gave up and sent the item back recorded delivery to the address on the package when I asked where my refund was they then told me I had sent the package to the wrong address at this point I gave up on it and never got a penny back for there cock up STAY AWAY you have been warned

Do NOT order anything from this company. The refund policy is only 7 days and very well hidden that you do t realise as every decent company gives a minimum of two weeks. I tried emailing them but they were absolutely no help, so now I’m stuck with a dress that goes not fit. ABSOLUTELY USELESS COMPANY. I would give 0 starts if I could.

DO NOT USE this company!!!! I cannot reiterate enough - they do not supply the goods when purchased, apply a 120 hour refund window that is hidden from customers and completely ignore your rights as a customer. They are fake - do not make the same mistake I did. DO NOT USE!

Package arrived in 4 days from a UK address. The item did not fit and material was poor quality. I asked to return the product which I had numerous emails back trying to offer me 10% then 30% off the price if I kept the product. Which I refused I was then sent an address to send the product back which is in China. I had to pay the costs £31! I had emailed asking why I was sending a package to China that had clearly came from the UK. I have now been blocked from sending emails to their address. I don't expect a refund from the company but luckily I ordered it through Klarna so had only paid a small amount before I claimed a return with them.
AVOID this company at all costs.