Zapaka Arvostelua 

Listen to the poor reviews and do not order from this company.
I ordered for a ball I’m attending in July.
I ordered a custom size dress as I have a small waist and a larger bust.
The dress has come with the bust 3 inches smaller than the dress I ordered.
There are many issues with the dress and I have contacted them multiple times and had a very difficult time getting them to respind.
Despite them sending me a dress that is not fit for purpose they’ve refused to help me.
I was offered a 100% credit towards another dress however after the first I would not order from them again. All I want is my money back.

Avoid at all costs. The quality is poor and they asked me to return to USA which costed me £37 and they asked me to pay for the postage for them to send me and the return. The product arrived very late as it comes from China but they don’t use the fast delivery.

If I could I would rate them even less. Customer service not supportive at all and gives full bunch of lies

I bought a dress for my daughter and I have to say it was great! I read the negative reviews first but my daughter was absolutely adamant that this was the dress she wanted and we couldn’t find it anywhere else, so decided to risk it. When it arrived, we were delighted with the quality of the dress, it’s heavy and it seems much more expensive than what we paid for it (£71 with discount code).

The customer service is great too, I emailed to ask how long it would take to arrive and I got a response really quickly and it was helpful.

I can honestly say, the negative reviews on this site have not been correct in my experience. I would certainly buy from them again. We are delighted. 10/10

Daughter loved her dress, and they made right on accepting a refund for a different dress.

(No Star Rating)

My experience with Zapaka has been terrible and unsatisfactory. The item I received was far too small. When I contacted customer service, the responses were dismissive advising me to seek help from a tailor ar further cost to myself. Zapaka focused on deflecting responsibility.

The returns process is unnecessarily complicated, requiring photos and measurements before they will even consider a return, despite the product being clearly mis-sized. After reading other customer feedback, it appears these issues are common. My only mistake was purchasing from this website.

I cannot recommend Zapaka based on this experience. Avoid avoid avoid!!!!!!!

Dress too small. poor quality, poor fitting, distance between bust and neck line was far too small. When I requested a return they said it was over the 7 day limit. It was 8 days !!! Also there is NO label inside to specify what the dress is made of.
DO NOT BUY FROM THIS COMPANY!
Complete rip off, wish I'd read the reports first.
Reported to trading standards.

Worse company! return is so hard for damaged good. avoid at any cost!

Shocking. Item arrived. Zip wouldn’t even zip up and the two sleeves that where meant to be sewn the the jumpsuit had one unattached! Was told to sew it myself. Tried to return and get refund though PayPal and they offered me £42. The item cost me £147!! Refused. Told to return it but the cost was £90! Refused. Still escalating through PayPal!

The dress I received did not look like the online photos. It looks like a glorified black garbage bag. I was out of town when it arrived so I submitted my return request at 10 days post arrival. I was told to submit photos. After that, I was told I missed the 7-day return window and was offered a one time $10 refund for the $200 dress. Their website says returns are easy. I would have to disagree…

Daughter was intent on buying the dress. It arrived today with pen marks all over the skirt like a child had drawn on it. No time to send back now as she actually likes the dress but obs no quality control.

The item arrived and was far too small. I was given instructions on how to send back sending proof of postage , a photo of the package when packed. The cost to me to send back was £26, After tracking the parcel I was informed by Royal Mail the address did not exist.

DO NOT BUY FROM THIS ATROCIOUS COMPANY!!!! 😡
If I could give them 0 stars I definitely would.
Terrible experience when trying to return an extremely poor quality dress. They take forever to respond to emails, they lie and then try to offer a voucher instead of refunding your money. It ended up costing me a further £26 to return a £90 dress to the USA (they are not in the UK, they send the goods from China then ask you to return them to Texas)
Mark my words and DO NOT buy from them or you will be left out of pocket and extremely frustrated! 😡

I have received my granddaughters dress today 8th of April 2026, it’s a beautiful dress just has described in the images, however if you plan on buying from Zapaka ensure you measure the 3 main areas. My granddaughter is a uk size 12 & with her measurements we had to order a size 18 & it’s a perfect fit. Great value for the money & a happy customer. 😊

I ordered a dress on 6th March 2026, it arrived on 31st March. I ordered a UK 16 it was a very small size, could not even get into it. Measured it against a dress I bought in a UK shop size 16, there is a 5 inch difference. I asked to return it, they then asked me to send them measurements of the dress which I did do, now they have sent another email saying I must send photo’s so they can measure the dress? They also say i have to pay for the return postage, not had this with any other company. The dress was also not the colour shown on the photo online, it was brown, the image showed pink. I am not happy! Think twice before you buy.

If I could give lower than 1 star I would.
Cheap quality which looks nothing like the photo.
Poor communication about when its arriving.
Would not accept refund a week later.
Sizing all wrong, not sizes to measurements provided.

The shop is very flakey and a nightmare to deal with, especially if you a dress on certain date. I ordered 2 dresses to try for my birthday. Immediately they notified one of them is out of stock and instead of simply refunding they were trying to hold on to my money and kept offering for me to buy an alternative one. Already, wasting a lot of time going back and forth. Then the dress (one which was in stock) arrived but really big even for size S and plasticy. I tried to return. And they said I have to send it back to the USA at my ow expense plus they threaten that there may be also tax I may get charged at the border which I have to pay. Then suggest and alternative, keep it but refund almost half of what I paid.
The whole process took so long yet I am left with a low quality dress and lost time and money along the process. It is a Chinese business pretending to have a presence in the UK. Don’t do it.

0 stars, absolute scam company. Do not purchase anything from these people.

AVOID at all costs … because it will cost you not only money but time and effort. I bought two wedding dresses to compare. I wrongly presumed the company is UK based. It’s not. It’s Texas. The dresses are badly fitting and poor quality but the company will not accept return nor refund my money. I managed to get a return address out of them but they’re not paying the customs fees so Evri will return the parcel to me. I’ve so far paid over £300. They’ve offered me a £193 coupon! Why would I keep two wholly unsuitable dresses and then buy from them again. I am beyond angry and upset. Do NOT buy from here!

Stick with Shein, Zapaka is a scam retailer!
The quality of the dress was poor and sizing was unusual (not UK standard sizes). I sent an email 3 days after receiving the item to let them know I wanted to return it. After much timewasting on their behalf over emails (they wanted pictures, offered alternatives for me to keep the item etc), they then tell me I've missed the 7 day return period for them to accept the item back and give me a refund. The dress was over £100! This retailer is a scam, don't fall for it like I did.