Zanorocasa Arvostelua 

We ordered a rug from the website not realizing it would be shipped from China. After more than two weeks with no delivery update and after several attempts to contact customer service via phone and email, we were informed that the rug was damaged in shipping and they reordered a new one. After another few weeks we finally received our item. It was not a rug, but a low quality photo of a rug pattern that was screen printed onto a flat piece of material. Nothing like the picture or description. After 3 attempts to contact customer service someone responded and let me know that I could either keep it and get 40% back or pay shipping back to China and eventually get a refund. I know from experience that shipping overseas is too expensive. The product was completely misrepresented. (Also, there was no manufacturer's tag, which they are obligated to include.)

I was a little nervous about ordering home décor online because of potential shipping damage, but the item was packed extremely well. It arrived in perfect condition.

The experience was fairly average. The product was okay overall, but there were a few issues with the quality and service that could be improved. Delivery was reasonable, but I expected a little more for the price.

Don't be fooled by their pretty quality pics, they practice false advertising & that they're a South Carolina Furniture Store. All FAKE! They drop ship junk direct from China at double the price anywhere else. The two items that I received were defective and not functional, so I emailed because (they do not answer their phone) and requested to return the items, it's been over a week and they're ghosting me. Total garbage for a high price don't be scammed.

Zanoro Casa is very misleading and factually wrong about the quality and make-up of their products, at least in my case. I purchased the Cerchio Moderno Round Tiered Shoe Rack described as "powder-coated carbon steel and iron frame for lasting, wobble-free stability," and they market themselves as Italian-inspired "curated," "modern," and "quiet elegance." Instead, I received a flimsy, lightweight metal (not powder-coated or carbon steel or iron) "shoe rack" that looked more like a plant stand from the dollar store. It also arrived with big, visible scratches and dents on multiple pieces, was poorly manufactured, and had a cheap paint job. They use a California address on their shipping box but my tracking link showed it was shipped from mainland China (I live in California and it took 12 days to get to me from the time it was shipped...). The shoe rack cost me $133 on 6/25/26, and they are now selling the item for $227. I hope no one else makes the same mistake I did at an even higher price.