Zalando Arvostelua 

Extreme price discrimination — Western Europe gets discounts, Croatia gets ripped off
Absolute total disrespect for customers in Croatia. A pair of shoes that costs €50 in the UK or Irish market is priced at €78+ for Croatian buyers. On top ofcharging us significantly higher base prices, you flood Western European customers with 10%, 15%, and 20% discount codes while giving Croatia ZERO valid promos.
You take our money, charge us higher prices for the exact same products, and treat us like second-class citizens with zero effort or promos for our market. Complete joke of a pricing policy. 1/5 stars.
Hrvatska verzija
Naslov: Čista diskriminacija cijena — Zapadna Europa dobiva popuste, Hrvatska pljačku
Potpuno nepoštovanje prema kupcima u Hrvatskoj. Isti par tenisica koji na britanskom ili irskom tržištu košta 50 €, nama se naplaćuje 78 € i više. Osim što nam u startu nabijate znatno više osnovne cijene, kupce u zapadnoj Europi zatrpavate promo kodovima od 10%, 15% i 20%, dok za hrvatsko tržište nema apsolutno NIJEDNOG koda.
Uredno uzimate naš novac, naplaćujete nam više cijene za potpuno iste proizvode i tretirate nas kao građane drugog reda. Sramotna i bezobrazna politika cijena. 1/5 zvjezdica.

ALWAYS EXCELLENT. THE ORDER COMES AS QUICKLY AS POSSIBLE, NO HASSLE RETURN.

Kupila sam jaknu Broj narudžbe: 15701006726594
Pogledaj narudžbu15701006726594
Datum narudžbe
pe, 08.05.2026
Ukupno
67,95 €
Status plaćanja
Gotovo
Isporučeno

sr, 13.05.2026

Prati, Pošiljka 1 od 1
Prevelika mi je i napravila sve za povrat ali nigdje obavijesti da li je to uvršteno u povrat i prihvaćeno,nema nikakve obaviijesti a ni povrata koje sam označila da uzmu sa moje adrese,nemate se kome obratiti sve odgovara vještačka inteligencija.Ne postoji mail adresa gdje da pitam što se dešava,ništa. Povrat sam zatražila isti dan kada je stigla i kada sam je probala.

So I bought a very expensive premium item on Zalando.hr, it came stuffed in a paper bag and crumbled in a tiny parcel locker. I left a review how I will return my order due to poor service and delivery methods (they work with Hrvatska pošta btw, which is THE worst delivery company in Croatia!). The review was honest but negative, and although I was respectful with my wording, they didn't publish it on their website, not even weeks later. I am seriously appaled by that behavior. They need to do better and be honest to their costumers. I am actually sad and disappointed because I left a lot of money on that website and deserved at least the right to leave an honest review. In comparison, I had a much better experience ordering premium items from Answear.hr (they always package everything in a box and have a super fast delivery via GLS, DPD or BoxNow).
Zalando.hr, upgrading your service is not a big ask, especially if you want to be a respectable seller of premium and designer items!

One of the worst liars and worst service, what you see online sales it says 3 days delivery meaning it’s 3 months delivery time. Price they charge for express service but delivery is not express but it’s just tortoise service. Forget about refunds you never ever get it. Avoid avoid.

Odlicni najbolji nek se drugi ugledaju u njih

Kradja…nikad vise
Ostanete bez novca i narudzbe
Korisnicka usluga neljubazni i nekompetenti
Svaljuju krivnju na vasu banku pod izgovorom da vasa banka drzi sredstva u rezervaciji a oni uredno skinuli sredstva sa vasega racuna i lazu

The best possible customer support.
They re perfect and very polite

Almost 1 month after return still did not refound money. Customer sevice says every time diferent story putting blame on HP delevery. That big company do not have 50 euros for refound???? Luckly I did not spent more. Also noticed after buying same product from other site that quality of item on Zalando is diferent worse. Avoid or if you have to buy cheaper items to not lose to much money.

Absolute worst costumer service I’ve ever encountered. Zalando recieved my return over a month ago and they still haven’t paid me back. I’ve spoken to 3 of their agents, out of that 2 rude ones, and they just repeat the same useless info without answering my questions. In the past, I’ve sent emails for other orders and they either haven’t answered or answered badly like in this situation. Who is training these people? No way is this company ever getting my money again. They haven’t even had good offers in years and I’ve recieved damaged items multiple times. I considered it accidental mistakes even though one time it was severly damaged but this is a step too far.

I made an order asking for a t-shirt with Médium size and I received a Large size. I understand mistakes can happen,but I wrote to customer care and they told me I have to return the ítem due to their "non exchange policy". It does not seem fair to me to just tell me to return it without any consideration. Next time I will think twice before making another purchase with Zalando.

Made an order that was marked as delivered but I couldn't pick it up due to problems with the delivery service, I tried contacting the courier who said the couldn't help me, and then I tried to contact Zalando customer service. Incredibly rude customer service, I contacted them through e-mail and talked with two different women who completely ignored any questions I had, didn't care about the problems I had with the delivery process and gave flippant replies. I will definitely request a return of my money and delete my account.

Imala sam ok iskustva sa Zalandom u drugim zemljama, ali u Hrvatskoj — užas. Već sam jednom morala kreirati novi račun jer mi na starom nisu prihvaćali kartice koje su na novom sasvim normalno prošle. Sada mi, uz to, više ne stižu važni mailovi vezani uz narudžbe i povrate.

Umjesto da riješe problem, šalju mi beskorisne "savjete" koji nemaju nikakve veze sa stvarnim stanjem. Sve sam provjerila sa svoje strane — mail adresa je ispravna, provajder funkcionira kako treba. Njihovi promotivni i spam mailovi uredno dolaze, ali oni bitni, vezani uz narudžbe i povrate, nikako.

Na kraju mi zaposlenica iz korisničke podrške predlaže da otvorim novi račun i čak novu mail adresu — umjesto da riješe problem na postojećem računu, gdje se nalaze sve moje dosadašnje narudžbe i povijest. Kad sam im napomenula da problem definitivno nije na mojoj strani, prestali su mi odgovarati na mailove.

Neprofesionalno, neljubazno i potpuno razočaravajuće iskustvo. Zaobiđite. Imate puno boljih web stranica, a da ne govorim da ćete istu robu pronaći jeftinije ne nekim drugim stranicama.

The agents are rude and have little regard for customers and their needs.

The offer is very good and the brands chlice is nice. The issue is woth shipping and returns. Shipments are always late! Each time I ordered necer once has it arrived within given window. Returns are very didficult, not functioning, so the pickup option that they say is available actually is not. You have to take it to the post office yourself. This way, the convenience of online shopping is actually killed.

Really excellent service. Delivery approx. 5 working days, goods well packed, return option available. Excellent choice. I have been buying for years and I am very satisfied. I don't understand their low raitnig on this site.

EDIT: Just came to say, I bought it in 2024 again and it happened again!!!!!

The sneakers arrived DIRTY and in the WRONG COLOR. DONT BUY VEJA SNEAKERS WITH THEM. We had to return them, leaving me without a gift for Christmas. All they offered (after I asked for a compensation for this horrible situation) was a 10% coupon. Interestingly, their website had a 15% coupon activated. This was the worst customer service experience.

Ordered from them, everything went smooth except there was a delay in delivery.

Poštena kompanija. Kod reklamacije brzo vrše povrat novca.

Great and easily accessible service, I used it a lot during the last year. All returns are free and the post label is provided. The 5 days delivery frame is very comfortable. Step-by-step updates by email. Thank you.