Dear Mr Barrie,
Thank you for your feedback.
We’re sorry that Z4Web was not the right fit for your project. At Z4Web, we take clarity, transparency, and good communication seriously, and always ensure that all processes, pricing, and options are clearly explained before any commitment is made.
During our discussions, it became clear that expectations and working styles did not fully align. In such situations, it is best for both parties to step back before proceeding with a full build, to avoid unnecessary costs or frustration.
While no charge was made for the design services provided, we take pride in delivering good service, even when offered free of charge.
However, if you feel your domain purchase left you out of pocket, please contact us at info@z4web.com, and we will gladly refund the £8.99 + VAT cost of your domain. You then have the option to keep it and renew it at the end of the term, or manage the renewal as you wish thereafter.
We wish you every success with your business and appreciate the time you took to speak with us.
Should you wish to revisit your website or digital presence in the future, we remain happy to discuss options in a clear, professional, and transparent way.
Kind regards,
Z4Web