ordered three pairs of boots
ordered three pairs of boots, but unfortunately only one pair was sent to me. I specifically needed all three pairs.
I contacted customer service and asked if they could combine the remaining two pairs with my existing order or cancel the order with just one pair. Unfortunately, they refused both options and told me that the only solution was to place a new order for the other two pairs.
This meant that I had to pay for delivery twice. I understand that mistakes can happen, but I was disappointed that the company was not willing to find a reasonable solution or meet me halfway.
Overall, the customer service experience was disappointing, and I expected more flexibility and support in this situation








