Excellent, fast service, good communication and competitive pricing. Whether it be mail-order, or face to face in store YouBoat consistently go the extra mile. Not many companies of this size hear... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Purchased a new drysuit and base layer. They shipped the products very fast and sent with a reputable courier whilst other retailers were sending 48 with Royal Mail in the middle of a strike! After tr... Näytä lisää
Yritys on vastannut
The price was much the same as other vendors, but they replied quickly via there "chat", when I enquired about their delivery cost. Initially they wanted to charge an additional £10 for an AB31 po... Näytä lisää
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I'm a long term customer of YouBoat; their customer service is fantastic, their prices competitive and all the staff have an excellent knowledge of their products. There are a LOT of chandlery's dott... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
A trusted marine chandlery both online and in our store for the past 10 years. We supply anything that you or your boat may require, all at the best prices. Based in Gosport Marina, Hampshire
Yhteystiedot
Mumby Road, PO12 1AH, Gosport, Yhdistynyt kuningaskunta
- 01329 756830
- sales@youboatmarine.com
- youboatmarine.com
4,6
Erinomainen
411 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt delivery
21. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Hi,
Thank you for taking the time to leave us a 5-star review. We're glad that we were able to get your order to you in a timely manner. We hope you will shop with us again soon!
YouBoat Team
Cannot fault this company
Cannot fault this company. I dropped my epirb off and it was returned the following day fully refurbished.
I will definitely use them again without hesitation
18. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Hi Mr Burgess,
Thank you for taking the time to leave us a 5-star review. We're glad that we were able to get your EPIRB fully refurbished and back to you promptly - I will pass your praise over to our servicing team. We hope you will shop with us again soon!
YouBoat Team
Poor communication
I have yet to be informed whether or not my order has been dispatched despite a request from me for information. It has certainly not arrived yet.
18. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Good Afternoon,
First of all, we would like to apologise for the issues you've experienced with your order. My colleague has replied to your email you sent last night at 10:49pm to apologise personally and help rectify the situation.
To apologise we would like to offer you a 5% discount code if you wish to shop with us again.
YouBoat Team
Good price and swift dispatch!
Good price and swift dispatch of Lifesling. Great comms from delivery firm and spot on delivery timing… What more do you want from internet purchase??
13. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Hi Michael,
Thank you so much for taking the time to leave us a 5-star review. We're glad that your order went so smoothly. We aim to provide the best prices possible & dispatch orders quickly, so we're excited to hear that you're pleased with both. We hope you will shop with us again soon!
YouBoat Team
Very easy to order
Very easy to order, delivery was speedy
will use again when needed
11. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Hi Richard,
Thank you for taking the time to leave us a 5-star review. Wer're glad that you found it easy to order - we're always making improvements to our website to make it easier to find what you're looking for. We're also always expanding our online catalogue, so if you're ever after something that wasn't there before, it might be now. We hope you will shop with us again soon!
YouBoat Team
Vastaus yritykseltä YouBoat
Good Afternoon,
First of all, we would like to apologise for the issues you've experienced with your order - we strive to provide an excellent shopping experience and unfortunately this time we have fallen short.
Your parcel was sent out on a next day service with FedEx. My colleague has chased with them with today and they have said that they are unable to locate the parcel. My colleague has sent you an email regarding this, asking if you would like a replacement sent out or a refund.
I would like to apologise again for the issues with your order & any inconvenience this may have caused. We would like to offer you a discount code if you wish to shop with us again.
YouBoat Team
Good price for the product
Good price for the product, good clear website & fast delivery.
14. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä YouBoat
Hi Gareth,
Thank you for taking the time to leave us a 5-star review. We're so glad that your order went smoothly. We aim to keep all our prices as low as possible and ship out orders fast. We hope you will shop with us again soon!
YouBoat Team
What a chandlery should be …
Easy to use website. Excellent stock availability - prompt delivery. Keen price.
10. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Hi Roy,
Thank you so much for taking the time to leave us a 5-star review. We're happy that your order went so smoothly & that you're pleased with our prices & delivery times. We're always working towards making our website easier for customers to use, so it's good to hear that you find it easy to use! We hope you will shop with us again soon.
YouBoat Team
Vastaus yritykseltä YouBoat
Hi John,
Thank you so much for taking the time to leave us a 5-star review. We're glad that your order went so smoothly - we're always looking for new ways to making the whole process as seamless as possible. We hope you will shop with us again soon!
YouBoat Team
Vastaus yritykseltä YouBoat
Hi,
Thank you for taking the time to leave us a 5-star review. We're thrilled that you're happy with our pricing & delivery - we aim to keep our prices as low as we can & dispatch orders as fast as possible. We hope you will shop with us again soon!
YouBoat Team
Ordered with a short notice to be…
Ordered with a short notice to be delivered before the weekend we went abroad. The order was delivered as promised. Very happy with the service and the product.
3. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Hi,
Thank you for taking the time to leave us a 5-star review. We're glad that we were able to get your order to you before your deadline. We hope you will shop with us again soon!
YouBoat Team
As discussed on the phone with you this…
As discussed on the phone with you this morning the only hiccup was DPD had the wrong address (same postcode PL12 4AL).
Otherwise excellent service, very pleased.
6. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Hi William,
Thank you for taking the time to leave us a 5-star review. We're glad that you managed to retrieve your order from DPD & that you're pleased with our service - we strive to deliver excellent customer service so I'll let our Customer Service Team know they're doing an amazing job.
YouBoat Team
The best price I could find
The best price I could find, delivery was quick with free delivery to the north of Scotland and the. Unit was well packed, I would definitely deal with this company again.
2. heinäkuuta 2023
Vastaus yritykseltä YouBoat
Hi Shona,
Thank you for taking the time to leave us a 4-star review. We're glad that you're happy with our pricing, including delivery price - we aim to sell all of our products at the lowest prices possible without huge delivery charges. We hope you will shop with us again soon!
YouBoat Team
Easy web site and stock availability…
Easy web site and stock availability and good communications
8. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä YouBoat
Hi Andrew,
Thank you so much for taking the time to leave us a 5-star review! We're glad that you find our website easy to use & that our customer service team are going a good job - we strive to have excellent customer service and provide a good shopping experience. We hope you will shop with us again soon!
YouBoat Team
Vastaus yritykseltä YouBoat
Hi Jennifer,
Thank you so much for taking the time to leave us a 5-star review. We're glad that your order went smoothly and that we were able to get your order to you quickly. We hope you will shop with us again soon!
YouBoat Team
Very good customer service
Although there was an issue with reported stock quantities on the web site, customer service got in contact straight away and arranged for an alternative product.
Their insight into some of the details of the order and speed to find an alternative was excellent.
I only don't give it 5 stars due to the initial error on the web site!
13. kesäkuuta 2023
Vastaus yritykseltä YouBoat
Hi,
Thank you for taking the time to leave us a 4-star review! We apologise for the initial issue with stock quantities on our website - unfortunately with stock spread over several locations, the quantities are wrong on a few rare occasions, so we would like to apologise again for this.
I'm glad that our customer service team were able to get in touch with you promptly and resolve this issue, I will pass your praise over to them!
We hope you will shop with us again soon!
YouBoat Team
Great service
6. kesäkuuta 2023
Vastaus yritykseltä YouBoat
Hi,
Thank you for taking the time to leave us a 5-star review. We're glad that you're happy with the service you received - if you let us know which store you visited then I'll happily pass over your praise. We hope you'll shop with us again soon!
YouBoat Team
Good prompt service.
The price was much the same as other vendors, but they replied quickly via there "chat", when I enquired about their delivery cost.
Initially they wanted to charge an additional £10 for an AB31 post code. I said I'd look elsewhere, and they drop the £10 for a "remote area", so I ordered.
Banchory isn't remote, it's 16 miles from an international airport, and I can be in central London for 09:30, if I catch the first flight to London.
I get courier deliveries most days from most of the large couriers.
And the boots fit!
5. kesäkuuta 2023
Vastaus yritykseltä YouBoat
Hi Ian,
Thank you so much for taking the time to leave us a 5-star review. We're glad that we were able to assist with your order, and apologise that the website tried to charge you £10 for delivery - we're currently working on redoing our shipping matrix to fix issues like these and working with our couriers to bring down delivery costs.
We hope you will shop with us again soon!
YouBoat Team
Vastaus yritykseltä YouBoat
Hi Rachel,
Thank you so much for taking the time to leave us a 5-star review. We're so glad that your order went smoothly and that you're happy with our website & range of products. We hope you will shop with us again soon!
YouBoat Team
Vastaus yritykseltä YouBoat
Hi Tony,
Thank you for taking the time to leave us a 5-star review. We're glad that you're happy with our service and products - we aim to provide excellent customer service that is tailored to each customer. We hope you will shop with us again soon!
YouBoat Team
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