this is not the original company, the original company went out of business. this is a shady online casino trustpilot needs to delete this or remove the "new" owners
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Katso, mitä arvostelun kirjoittajat sanovat
Wow, what a great site. Our Anime mad daughter Found Yokaiju over year or two ago now and we have ordered many beautiful figures. Never been disappointed with either the deliveries/packaging or any f... Näytä lisää
Yritys on vastannut
sorely disappointed that the large crate of sweets has no box what so ever and the small number of items included was not worth £17.99
Yritys on vastannut
I had a small issue ordering and the support got back to me faster than I've ever seen elsewhere (within minutes) and sorted my issue so easily with no hassle at all. Having used a larger compet... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
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Yhteystiedot
Manchester, Yhdistynyt kuningaskunta
- senpai@yokaiju.co.uk
- yokaiju.co.uk
2,9
Keskitasoinen
304 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast delivery and beautiful packaging
Fast delivery and beautiful packaging. They leave a note in each order which makes you feel valued as a customer. :)
29. huhtikuuta 2022
Vastaus yritykseltä Wintino
Ah, that makes us so happy to hear! ☆*:.｡.o(≧▽≦)o.｡.:*☆ We can't tell you how much the support means to us. Thanks for your order, and for leaving such an awesome review! (b ᵔ▽ᵔ)b See you again soon.
Excellent communication
Excellent communication, very quick to answer a query regarding my order. Fast delivery.
28. huhtikuuta 2022
Vastaus yritykseltä Wintino
Thanks so much, Daniel! (o^▽^o) We're really glad you're happy with everything. See you again soon ヽ(o＾▽＾o)ノ
Amazing Customer Service and Product
I pre ordered a figure and even though there were delays, which were not yokaiju's fault, they kept me updated. I received my item but discovered that one of the hair pieces was missing the part to connect it to the head. They were quick to reply over messenger and send me out a replacement, which was perfect.
14. huhtikuuta 2022
Vastaus yritykseltä Wintino
We're so glad we could get you a replacement figure out! Manufcaturer faults like that can be super frustrating (╥_╥) Thanks so much all of your support, and for leaving us an awesome review! It means the world to us. See you again soon ヽ(・∀・)ﾉ
Really great experience
I came across Yokaiju when looking for a Vegeta figure from Dragon Ball that I haven’t been able to find anywhere brand new. I saw the figure was for £25 (close to its RRP), checked on TrustPilot and decided to order it.
It has been a great experience! I made my order on the 9th, received shipping notification on the 10th (though I didn’t see a tracking number), and received my items through Royal Mail today (13th).
The items were packaged very nicely, there was definitely care put into it, and I even received a thank you card with my name in Japanese! Lovely touch, really appreciated.
All in all, it was an extremely smooth experience ordering through Yokaiju. They are a family owned small business, so please do support them whenever you can as they clearly are passionate about anime culture, and based on all other reviews place great care on every single order! Also, really reasonable pricing.
Really really happy, will recommend to everyone I know, and will definitely be a repeat customer.
Thank you to the Yokaiju Team!
13. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wintino
WOW! Thank you so, so much, Ibti! ☆*:.｡.o(≧▽≦)o.｡.:*☆ You just made our day. We're so glad you're happy with everything, and we can't tell you how much we appreciate the kind words. Thanks for being part of the Yokaiju Crew (b ᵔ▽ᵔ)b See you again soon!
Vastaus yritykseltä Wintino
That's so great to hear, Lynn! \(★ω★)/ We're so glad you're happy with your figures. Thanks so much for leaving us an awesome review! We can't tell you how much we appreciate it. See you again soon ヽ(o^ ^o)ﾉ
I seriously love this place
Bought another amazing box of sweet treats and can definitely say Yokaiju is the online place to go for authentic Japanese goodies at amazing prices. Love the Uzaki-chan clear file and would love to see more of her products in-store. Also hope to see more Dydo jelly coffee in stock soon because my family are addicted to it haha
31. maaliskuuta 2022
Vastaus yritykseltä Wintino
We love you too, Mark! (o^▽^o) Haha. Thanks so much for making another order, and for leaving us such a great review! It's tricky getting snacks at the moment because of Japan's recent air freight restrictions (＞﹏＜) but hopefully it won't be too long til we can get some more tasty stuff in! See you again soon (*￣▽￣)b
Great service with super fast delivery…
Great service with super fast delivery and extra little surprises in the box
29. maaliskuuta 2022
Vastaus yritykseltä Wintino
Thanks so much, Tommy! We're so glad to have you as part of the Yokaiju Crew, and can't tell you how much we appreciate the awesome review! See you again soon ヽ(o＾▽＾o)ノ
sorely disappointed that the large…
sorely disappointed that the large crate of sweets has no box what so ever and the small number of items included was not worth £17.99
20. maaliskuuta 2022
Vastaus yritykseltä Wintino
Hi Pip,
This has to be our saddest Sunday in a while! We're sorry to read your review, but it doesn't seem to take a few key things into account:
1. You ordered one of our Kaiju Crates plus two more items (a Funko Pop and a ceramic mug). Usually we would send the Kaiju Crate out in a smaller, more traditional ‘snack mailer’ box, but because of the additional items, we packaged everything into something more suitable (a double thickness cardboard box). Your Funko Pop and mug were both hand-wrapped in bubble wrap, then wrapped in packing paper, with the sweets and drinks placed around them to minimise movement and potential damage. I’m sorry if you specifically wanted the snacks in a separate box, but no one has ever wanted that before, so we didn’t expect it would be a problem.
2. You purchased our Large Kaiju Crate which includes 9 snack items and a drink. You said that you received a ‘small number’ of items, but you received the number of items advertised.
3. You said that the items received weren’t worth what you paid for them, but we are dealing with sweets imported via air from Japan - not from a local shop. The price you paid also includes postage and packaging. If we say that on average, each of the ten items cost us as a business around £1 (some cost a little less, some cost quite a bit more), then their total ‘cost’ value sits at £10. The box we send everything out in costs us £1, and Royal Mail charges us £3.10 for the postage. That takes us to a total ‘cost’ value of £14.10, leaving our profit for the snacks box (not including the branded tape, sticker, personalised note, and the time taken to carefully pack it all) at around £3.89.
4. Your review also seems to assume that we are a big, established corporation, taking in large profits, but that couldn’t be further from the truth. We may have spent weeks designing things like our website, and all of the things to package your items nicely, but we’re a small family business run by three people. As I’m sure the profit margins you’ve just learned about will tell you, we do this more out of love for anime and the community around it than we do to compete with Jeff Bezos. For a business as small as ours, reviews like this are very damaging.
I hope that all of this information gives you a better understanding of why we packed your items the way that we did, and why they’re priced the way that they are. I also hope whoever they were intended for still enjoyed them, too.
I must say that it’s a shame that you didn’t contact us before leaving a review. We’re devastated to think that you weren’t happy with your purchase, and if you’d sent us an email we would have done everything we could to make it right. Please still feel free to get in touch (senpai@yokaiju.co.uk) if you’d like to.
Thanks and enjoy the rest of your weekend,
Fareed
Vastaus yritykseltä Wintino
Hey there! (* ^ ω ^) Thanks so much for your order, and for leaving such a brilliant review! We're super happy to have you as part of the Yokaiju crew. See you again soon! ＼(＾▽＾)／
Fast delivery
Fast delivery and products were delivered undamaged and nicely packed.
17. maaliskuuta 2022
Vastaus yritykseltä Wintino
Hey, Ade! ヽ(o＾▽＾o)ノ We're so glad your snacks got to you safely. Hope you enjoyed them! Thanks again for your support. See you again soon! (b ᵔ▽ᵔ)b
I don’t normally do reviews but…
I don’t normally do reviews for anything but I will in this case. Yokaiju is a exemplary service, definitely recommend for the future. They gave me updates on my preorder of their own backs. 5/5.
16. maaliskuuta 2022
Vastaus yritykseltä Wintino
Hey, Tom! (o^▽^o) We can't tell you how honoured we are that you took the time to leave us a review! ＼(＾▽＾)／ We're so pleased to hear you're happy with everything. Thanks so much for your support, we're really glad to have you as part of the Yokaiju Crew. See you again soon (*￣▽￣)b
Hatsune Miku- Racing 2020 Haregi Ver.
I bought the GOOD SMILE Racing - Hatsune Miku - Espresto est - Racing 2020 Ver., Haregi Ver., Dress & Pattern (Bandai Spirits) figure. She is so cute!!! ☆*:.｡.o(≧▽≦)o.｡.:*☆ Her torso and waist were a slight struggle to get together as they slot together perfectly and I didn't want to break her! ｡ﾟ･ (>﹏<) ･ﾟ｡ I love her unique stand and how it's glittery as well! (╯✧▽✧)╯<("Sparkly...") Will again definitely be buying all my figures from here!
15. maaliskuuta 2022
Vastaus yritykseltä Wintino
Emily-chan! ヽ(・∀・)ﾉ We're so glad you're happy with your Miku! Thanks for all of your orders and preorders lately. We can't tell you how glad we are to have you as part of the Yokaiju Crew. People like you are why we love what we do °˖✧◝(⁰▿⁰)◜✧˖°
Fantastic company that goes above and…
Fantastic company that goes above and beyond, I've ordered many figurines with them so far! I especially love the extra gifts like stickers and badges they send! Their prices are great also!
11. maaliskuuta 2022
Vastaus yritykseltä Wintino
Always a pleasure, Will! (* ^ ω ^) Thanks so much for your awesome review, and for being part of the Yokaiju Crew! We can't wait to see you again soon ٩(｡•́‿•̀｡)۶
Idk what to say but my package is ok so…
Idk what to say but my package is ok so yeah I’m happy
10. maaliskuuta 2022
Vastaus yritykseltä Wintino
Haha, that's all you needed to say, dude! (b ᵔ▽ᵔ)b Thanks so much for your order, and for taking the time to leave us a review. See you again soon! ヽ(*・ω・)ﾉ
First time ordering from Yokaiju and it…
First time ordering from Yokaiju and it definitely won’t be the last! They kept me updated at every step throughout my order and their customer service was 10/10! Super friendly and amazing selection of products would definitely recommend ◡̈
6. maaliskuuta 2022
Vastaus yritykseltä Wintino
Hey, Carina! (* ^ ω ^) We can't tell you how happy we are to hear that. We're so glad your Nendo got to you quickly and safely. Thanks for your order, thanks for the review, and thanks for being the latest member of the Yokaiju Crew! We can't wait to see you again soon (*￣▽￣)b
Prompt delivery, well packaged
Prompt delivery, well packaged, and nice personalised touches alongside. I'd buy from Yokaiju again.
9. helmikuuta 2022
Vastaus yritykseltä Wintino
Thanks so much, Laurence! (o^▽^o) We're super glad to hear you're happy with everything. See you again soon! ＼(＾▽＾)／
Simply awesome!
Was looking for a product which I found on this shop and asked a question via email where I received a helpful reply that same evening (yes, evening).
Great service, price and really well packaged.
7. helmikuuta 2022
Vastaus yritykseltä Wintino
(ﾉ◕ヮ◕)ﾉ*:･ﾟ✧ Woop! We're so glad to hear that! Thanks so much for your order, and for leaving us such a lovely review. Just let us know if you ever need anything else (*￣▽￣)b
Highly recommended
Great communication, really pleased with item. My daughter loved seeing her name written in Japanese- a really nice touch. Will definitely use this company again- highly recommended.
4. helmikuuta 2022
Vastaus yritykseltä Wintino
Thank you so much, Andrea! (* ^ ω ^) It's great to hear you and your daughter are happy with everything. We can't wait to see you again soon! ヽ(o＾▽＾o)ノ
Very satisfied with my purchase
Ordered manga and it came within 2 days in prime condition. Good friendly staff communication too. Definitely keep this company in mind if you want affordable Japanese products with friendly communication. Also appreciate the sticker and the name translation
26. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wintino
Ah, this is brilliant, Kian! (*^‿^*) Thank you so much. We're super glad to hear you're happy with everything and can't wait to see you again soon (b ᵔ▽ᵔ)b
Worth the wait
It was really well packed and even though I waited for months it was worth the wait!! Loved the little card and candy too!
22. tammikuuta 2022
Vastaus yritykseltä Wintino
Hey Dimitra! (´｡• ω •｡`) Ah, we're so glad to hear you're happy with everything! Delays have been a pain in the butt lately, so thanks for being so patient. And thanks for leaving us such an awesome review! (b ᵔ▽ᵔ)b See you again soon.
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