yettel.hu Arvostelua 

My wife and I traveled to Geneva and intentionally left roaming enabled because we needed mobile service. What we did not expect was to receive a pathetic 200 MB of data each, only to be charged approximately 20,000 HUF per phone—nearly 40,000 HUF in total for a combined 400 MB.

That is not meaningful roaming service. It is an absurd, grossly disproportionate charge for practically no usable data.

I visited a local Yettel store, where the representative acknowledged that the charge was unfair. However, he claimed he had no authority to correct it and told me to call customer service on 1220.

I called and was promised a callback from an English-speaking representative. Two hours later, the representative did call—and he also acknowledged that the charge was unfair. Yet, once again, Yettel refused to adjust the bill.

So Yettel’s own employees can recognize that a charge is unreasonable, but apparently nobody is willing or authorized to do anything about it. What kind of customer-service system is that? It seems designed to shuffle customers from one powerless employee to another until they become exhausted and simply pay.

Charging nearly 40,000 HUF for only 400 MB of data feels less like providing a telecommunications service and more like holding a customer’s phone bill hostage. Whether Yettel calls it a roaming tariff, an automatic package, or hides behind the fine print, the result is the same: an astonishing amount of money taken in exchange for virtually nothing.

A responsible company would have reviewed the circumstances, recognized how wildly disproportionate the charge was, and corrected it. Instead, Yettel acknowledged the unfairness twice and still kept the money. That is not customer service. It is corporate indifference at its ugliest.

Anyone considering Yettel should think very carefully before roaming outside Hungary. You may receive almost no data, face an enormous bill, and then discover that the people who agree you were treated unfairly are supposedly powerless to help you.

Utterly disgraceful. Yettel has lost my trust completely.

I recently left a negative review due to the very bad service I received in the Eger Yettel store. However, I had to return the following day for help with setting up the device I had purchased the previous day. This time the sales assistant (Dóra) could not have been more helpful and spent a considerable amount of time changing the settings for me. She was very friendly and polite and spoke English.

Olyan odvas retkes gecis szar , vegtelen elofizetesem van de meg meg is kerdeztem amikor a csomagot aktivaltam a boltba hogy meglehet oszatni mert otthon rossz a net? Azt mondta hogy igen de most meg le van tiltva mert 108gb fele mentem es most varhatok 12 perc helyett 8 orat vagy meg kell varnam a 0:00

I‘ve waited more than 2 week, to become a mobilphone and sign a contract, because the phone was not abailable in the Shop, After that, they catch all my data, from ID, Passport, Email etc. After that, they told me that contracts with include phones are not availabe for foreign people.
Everything was canceled. Very Bad experience.

İ have one Shop in törökszentmiklos,the workers are so bad it's unbelievable,way the are so ugly and don't know what they have to do??? Yettel Hungary what the f.... İs your problem???

The wrost internet service in hungary and on the top worst customer service even when choosing english service no english speaking customer service

They can't provide you with a e-sim in a digital form. So you call they CC. Where they tell you, You have to go to the store, so they give you a QR code printed on a card, lol.

But the store happens not to have it on stock 😁The QR. Printed on a piece of paper. In 2026...

I ask them, which store has it so don't go sightseeing that day.. That they don't know.

So you go to another store. Where the employee is not too helpful on you case.. You ask why, he explains he does not get paid for this. "I only get commission if you want to buy a new subscription."
So you then leave the store without further questions and avoid this company for good...and never turn back.
BTW, most of their other attributes are terrible when it come to client satisfaction. It was allright while Telenor, but since the new owner, this company is going down. I hope, at least.