I was pleased with the response to our warranty claim, because it sounded as if the customer service team made an exception for us. We had purchased Forest Green mugs, which got water spots from the d... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Had to file a warranty claim for a cup that was no longer performing as expected. Customer service was attentive and helpful and made the return and exchange process a breeze. My experience with yeti... Näytä lisää
I was very satisfied how the company stands behind their product.I was pleased with the no hassle service. I own several types of Yeti cups and they all perform very well.I’ve purchased the Yeti esp... Näytä lisää
The process was simple enough but involved many steps and my replacement item never shipped out which involved me contacting you folks again to determine what happened. Eventually got my item after ma... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Yhteystiedot
Austin, Yhdysvallat
- https://www.yeti.com/contact-us.html
- yeti.com
4,6
Erinomainen
17 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Yeti products are well made
Yeti products are well made. We purchase regularly and have been happy with everything we’ve bought.
6. huhtikuuta 2026
Yeti has a great warranty program in…
Yeti has a great warranty program in place. However I have had to file for a warranty replacement 3 times for the same issue; the DuraCoat peeling. Correcting this issue is highly recommended. Thank you.
6. huhtikuuta 2026
My husband's rambler jug's lid broke: immediately replaced
My husband's rambler jug's lid broke. He contacted Yeti and had a free replacement within 48 hours! Excellent customer service, great product!!!
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
I had a favoured tumbler that peeled
I had a favoured tumbler that had some peeling. The warrantee department replaced it with a new colour because mine was discontinued. Very pleased!!
13. huhtikuuta 2026
The waterbottle exchange
The waterbottle exchange. I appreciated their efforts in replacing a faulty waterbottle with a new one.
6. huhtikuuta 2026
Warranty Exchange
Warranty exchange for damaged cooler went very smooth and all associates were extremely helpful.
6. huhtikuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
The process was simple enough but…
The process was simple enough but involved many steps and my replacement item never shipped out which involved me contacting you folks again to determine what happened. Eventually got my item after many many weeks
13. huhtikuuta 2026
Vastaus yritykseltä YETI
Hi Drew,
Thank you for leaving a review. It looks like your initial replacement Rambler shipped out fine but was later returned to sender. We appreciate you following up so that an additional order could be sent.
Easy to follow return procedure
Easy to follow return procedure. I received my replacement mug about a week or two after. So it was good.
6. huhtikuuta 2026
Everything was perfect you have me all…
Everything was perfect you have me all the information and it was clear so that was a good job
6. huhtikuuta 2026
Very easy transaction to have my cooler…
Very easy transaction to have my cooler replaced. Quick and easy and fast shipping. Apreciate you YETI!
6. huhtikuuta 2026
Yeti return
At first, it was a pain, but it made sense. I got my replacement in a timely manner.
13. huhtikuuta 2026
la garentie a super bien éte mais j’ai…
la garentie a super bien éte mais j’ai poser des questiona sur le produit et je n’est jamais eu de reponse
Pas beaucoup de choix de couleur
13. huhtikuuta 2026
Vastaus yritykseltä YETI
Hi Mickael,
Thank you for your feedback. To address your question that was not properly answered: there have not been any specific changes made to the handles on our wheeled Roadie coolers. That said, should you encounter any other problems with your replacement, please let us know.
Yeti customer service was awesome
Yeti customer service was awesome! I got a response the same day I filed a warranty claim. The entire process was finished in under 2 weeks! I was expecting a denial. Not only do their tumblers keep my drinks ice cold, but they knocked it out of the park with their customer service and standing by their warranty guarantee. They won me over for life! Money well spent! Thanks Yeti!
6. huhtikuuta 2026
The customization design easy
The customization design was easy to make and place on the virtual mug to see the final look. I recommend customization to make your mugs, etc. unique.
6. huhtikuuta 2026
Yeti stands by their product!
Yeti stands by their product! Awesome experience! No hassle with the exchange. Yeti is a company I will highly recommend!
God Bless
6. huhtikuuta 2026
I was shipped the wrong mug again
I was shipped the wrong mug again. I returned my mug in Feb and was shipped the wrong replacement in March. Then a replacement lid was shipped. It leaked, so I needed to ship everything back and continue to wait. The next replacement showed up yesterday and guess what…it was wrong again. I’m currently waiting for a response but it’s totally ridiculous that it can take this long to get a replacement mug - it’s been over 2 months now and the issue isn’t resolved. I’m sure Yeti has spent more on shipping than the actual value of the mugs. It’s also frustrating that I need to ship the “wrong” mugs back before yeti will ship me a replacement mug - naturally this adds a substantial amount of time. I can appreciate that theft can occur but put a hold on my credit card if yeti is concerned that a customer is going to rip them off for $50. I really don’t understand the logic of following that process when yeti is the one shipping the wrong product. So disappointed in yeti.
13. huhtikuuta 2026
Vastaus yritykseltä YETI
Hi Brad,
Thank you for following up regarding your recent warranty experience and apologies for the numerous errors that have impacted the incorrect replacement being sent.
To streamline getting this resolved in a timely manner without further back and forth via exchanges, a separate team will be in touch soon to better address this.
We appreciate your patience here. Let us know if you need anything else for now.
I appreciate companies that stand…
I appreciate companies that stand behind d the quality of their product. The process was easy and the replacement timely. Thank you.
13. huhtikuuta 2026
The graphics looked perfect
The graphics looked perfect, the shipping was much quicker than projected and .. It’s Yeti!
6. huhtikuuta 2026
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