XYXX Apparels Pvt. Ltd. - Corporate Office Arvostelua 

Totally not worth it. Quality below average and overpriced as well. On return they initiate refund in the form of gift card and that also is way complicated for to apply for the first timers. Customer care team is pathetic

This has been one of the worst shopping experiences I’ve had with an online brand. I ordered a pack of 5 underwear from XYXX, but they delivered only 4 pieces and still charged me for all 5. When I raised the issue, their customer support simply hid behind their “48-hour policy” and refused to help, even though I explained that I was out of station and opened the parcel only after returning.

This clearly points to a serious packing issue, and the way they handled it feels nothing short of a cheap scam tactic. A brand that can’t even ensure the correct quantity and then denies responsibility is not trustworthy.

I strongly warn new customers:
👉 Always record an unboxing video.
👉 Count every item immediately.
👉 Don’t expect any support if something goes wrong.

Very disappointed with XYXX. Poor packaging, poor accountability, and absolutely unreliable customer service.

Dont buy from them they do not know the meaning of customer service!! I Ordered 5 Undies @999 but they only sent me 4! So naturally i contacted them and showed them the picture they denied now they said I had to do unbox video why? Isnt the customer word enough? Why would someone lie for 200 bucks undie! VERY POOR

I am rating it 2 because of the support provided by their team,

I placed order of 5 items all of same size but out of 5 2 were short but the size marking label was same when I raised request on customer support their response time was very high

they ask for video of product to be not fit while wearing them but those are undergarment I feel voilated sharing such videos to them.

Also when I shared picture of the correct sized item of their own in comparision of incorrect size product still there was standard response no resolution

Worst product
dont but XYXX undergarments
they send wrong sizes
when you return it they make excuses.
no refund of your product.
jockey or Damench is good option.

Premium inner and outerwear. Had a good experience.

Amezing brand,nice colours,best fitting, excellent range over all best mens wear

I ordered an XXL item from this website, but received a size L instead. Despite requesting an exchange for the correct XXL size, I was sent another size L, which was incredibly frustrating. The website clearly showed that I selected XXL, and I even sent screenshots of my order confirmation to prove it, but the customer support team insisted I had ordered a size L. Their response was unhelpful and dismissive.
To make matters worse, there’s no proper customer support. There’s no phone number to call for assistance, and emails go unanswered or receive vague replies that don’t address the issue. I’ve purchased many products from various platforms, but this is by far the worst experience I’ve ever had. The lack of accountability and poor service make this a complete waste of time and money. I strongly advise against buying this product or from this company until they improve their customer service and order accuracy. Save yourself the hassle and shop elsewhere.

pathetic service provider.
I had order 18 days ago and still it is not delivered. Also they not update you on call or msg. You have been following up everything. Also when i msg on their whatsapp they have ai chatbot for same msg every time. I suggested that never buy from xyxx. their services worst

I recently placed an order on the XYXX website and received the products on time, as promised. However, one of the items was delivered in a lesser quantity than what I had ordered.

I reached out to their customer care team, but their response was both surprising and disappointing. They stated that I should have uploaded an unboxing video as proof. Honestly, how is anyone supposed to anticipate that something will be missing from a sealed package? I did share photos of the items I received — it’s not like I can rewind time and record the unboxing now.

I've attached a screenshot of their response.
This was a very poor experience. For an order worth just ₹200, it's hard to believe anyone would intentionally manipulate the package.

If anyone else has faced something similar, I’d appreciate you sharing your experience here.

I had purchased 5 pairs of underwear they are a total waste of discomfort and I am repeatedly asking for refund which seems to be a scam return policy their customer support number always redirects to a chat bot and mails have been totally ignored... no reply nothing... it's been more than 15 days and my money is not yet credited...
Xyxx is a total scam company which gives zero support for customer assistance,there is no one to talk about the issues... Scam...
Don't buy their products... as you will get trapped in their loop of redirection...

Poor Quality & Return Policy is a Total Scam

I bought a few pairs of XYXX underwear after seeing a lot of ads claiming "premium comfort and quality." Honestly, it was a waste of money.

Within just a month, one pair tore near the waistband, and the stitching on another started unraveling. For something marketed as "luxury," the comfort was average at best, and the elastic started loosening after a few washes. There’s nothing premium about this product.

What’s worse — their return policy is a complete scam. They say they offer a 15-day return window, but when you actually try to return or raise a complaint, there's no proper support or response. Emails are ignored, and customer care just redirects or gives vague answers.

Save your money. There are far better and more reliable brands out there. XYXX is all marketing, zero value, and terrible after-sales support.

Be Cautious of the Reviews – Reward Scheme Misleading

I recently purchased a product from XYXX and noticed something odd about their review system. Inside the package, they included a reward card asking customers to scan a QR code and message them on WhatsApp. The catch? You’re asked to write a positive review and send a screenshot to them for a chance to win a reward.

At first glance, it sounds like a nice gesture—but it’s misleading. This approach pressures customers into giving 5-star reviews in hopes of winning something. Once you send the screenshot, they stop responding. No confirmation, no reply, and definitely no reward.

This trick seems purely designed to inflate their ratings and mislead new buyers. So, I advise others not to take the reviews too seriously—many of them might be influenced by this reward tactic.

They have pretty good products.👍🏻