Xtix Arvostelua 

Event got rescheduled for 3 months. Originally I got refund declined with a reason that "in general ticket purchases made through XTIX platform are generally non-refundable unless the event is cancelled or refund is required by applicable law". Which is weird because it is in the terms and conditions (and by German law) that rescheduling is a reason for refund. Processing took around 3 days

I submitted request again. This time processing was around 10 working days but refund now got approved

Original review was made after initial decline with 1 star, I changed it to 3 stars now because I don't have to argue more, go to my bank for chargeback or contact Verbraucherzentrale. So, it could be better but not awful

This is scammers, they cancelled the mad mozart concert in Alicante and wont refund the 150 euros we paid. Their reply is BS. My advice, never book any tickets from Xtix scammers. I am going to follow our claim for the refund through a lawfirm.

An email has been sent

Please refund my money, or I will file a request through the European Consumer Centres Network. My medical certificate was written stating my inability to go anywhere until May 15, 2026. I also read and took a screenshot of your reasons for refusing a refund on your website: Refunds are not issued for reasons such as "changed my mind," "no one to go with," or "family matters." For medical reasons and against my will, I cannot go to the concert. I want to speak with the organizer. Your reasons for refusing are unacceptable, and you know this perfectly well. I sent the hospital document and two medical certificates. My medical certificate stated that I cannot go anywhere.An email has been sent

AI-powered platform, yet too slow. I submitted a refund request about four weeks before the event, even though they state refunds are usually processed in about 10 days. I only received a response with rejection on the day of the event, that left me with no way to resell the ticket. There are also no office locations listed on Google Maps, which makes the company feel very non-transparent.