Xplore Arvostelua 141

Xplores internet is terrible almost all the time and they wont help what so ever and wont send a technician to help with problem's with the location they hung the antenna (hanging off the side of my house pointed at the ground as well as passing it through a tree)

Internet coverage is decent and everyone I’ve spoken to on the phone has been lovely, but I’m not happy with my most recent experience.

Our internet stopped working and support techs couldn’t identify the issue, so they sent someone to my house. I was given the option to either pay for the visit or sign up for Xtra Care, so I chose Xtra Care.

The technician came out twice and made a few changes, but none of them resolved the issue or made any difference. On the second visit, I was told the problem had actually been traced to their tower after they noticed multiple service calls in the same area.

This highlights a concerning billing structure, where customers are charged for service visits even when the issue results from network outages outside their control. Since the fault was on their end and not something that could be fixed in my home, I don’t feel it’s reasonable to be charged for anything related to the visit. When I raised this concern and asked to cancel Xtra Care, I was told I couldn’t unless I agreed to pay a fine or for the visit.

Overall, this experience was disappointing. While I understand they didn’t initially know the cause, I would expect some form of credit or adjustment once the root problem was confirmed.

I don't recall the date this occurred. Just picked one randomly

I have had a terrible experience with my xplore.

I live in rural Alberta, I am currently and will continue to be using Starlink. I had been reached out to about Xplores 500/50 plan. I had the tower installed with great signal according to the technician. However, at first there was a provisioning issue on the backend of xplores service. I was told it would be resolved within 24 hours at first. The next day the same issue, I was told it would be another 24-48 hours. After two days and being on hold for 20+ minutes every time i need to speak to someone. I was told issue is fixed everything is working. I go to join the network and the login page refreshes and nothing happens. I phone about the issue, and am told it is the same issue that was supposedly resolved.. I am then told it will be another 24-48 hours. 2 days later I am told the exact same thing🤣. The customer service folks speak very poor English, incredibly difficult to understand. So after a week of being told the same issue will be fixed within 24-48 hours I am having it removed and will be sticking with Starlink. With Starlink, I was up and running within 5 minutes of plugging the dish in. I would highly recommend Starlink over xplore. Very consistent and 300+mbps for myself.

Don’t do it. Was a customer for 8 months. They tried to increase my bill twice.
This time they email me for a mandatory free upgrade. Then when I call to arrange it they tell me it’s going to cost $20 more a month. Wtf kind of free is that?
Cutting them off and getting the starlink deals. Faster and cheaper

Worst internet to have. Always buffering or out while a snow flake hit. Just waiting on Starlink to have a good promo going on and it will be BYE BYE Xplore 👋

Poor service, unprofessional installers, abysmal customer service. No internet, 4 days for a technician to even respond, unable to resolve issue.

By far and hands down, the worst Internet provider in Canada. From the CEO down to the VP's to their NOC staff, they all show utter contempt for the customer. I honestly have no idea how they stay in business. I suppose some rural subscribers are just desperate.

I never realized this company was on here but I thought I'd let everyone know this is a very good company. I run a small business from home and I never had any issues with Xplore. I am very happy with their customer service, and they are very understanding of customer concerns.

Absolute garbage company. Service outages are constant. Customer service is mediocre at best. and now we just got an email saying "we recomend you starting to find a replacement provider" as they're killing off the local tower. what absolute garbage. They were pushing for their 5G network, tried to lure us in with a deal and free equipment upgrade, made us wait 3 weeks to get a tech out here and then when the tech did arrive, spent 2 minutes saying "nope, can't do it" and left. I'm actually kind of happy to be done with them, as they were only used as a backup to my Starlink, which has never failed me, BTW. Definitely go with Starlink. superior service, speed and range.

If their was a -10 I would of clicked that. Terrible service, and charging way too much. Do not recommend this internet provider.

Terrible internet service. There are outages all the time, and although we pay for 50 Mbps, we rarely get more than 5 Mbps. Customer service was rude when we called about a two-day outage. One of the worst internet providers I’ve experienced.

Over and over and over I have upgraded xplore internet only for it to go back to same old speed in a month or two. All of a sudden, over night it will drop off to .5 to ONE mbps download and .5 upload. You call them and they want 173.00 with tax to send a Tec out each time or blame it on trees that apparently grew up OVER NIGHT. OVER AND OVER AGAIN.I canceled and got starlink....$7.00 a month cheaper plan with statlink Lite. Set it up myself in a little over one hour. Around 35mbps download and 12mbps upload. That is as fast as my computer will handle. If I test it at the satellite DISH I get over 300mbps download and around 40 upload. In an area that has no cable hookup(rural) that is stunning to me. Xplore has never been even CLOST to this. My connection is 30 times faster and would be MUCH higher if I had a newer laptop with more ram. DROP xplore like a hot potato.....there is NO comparison to starlink. Also starlink has a feature that detects snow and warms the dish to melt it.....just stunning the difference in the two providers. NO MORE 173.00 house calls that do NOTHING.

I signed up with Xplore because they were the only internet provider available in my area at the time. Once faster options became available, I switched providers. Xplore asked me to return their equipment, which I had no issue with, they even sent a box for it.

What they didn’t tell me was that I would be responsible for climbing onto my roof in the middle of winter to uninstall the equipment myself. When I explained that it wasn’t safe due to the winter conditions in Alberta, they offered to send a technician but for a $150 fee.

So now I’m stuck choosing between paying the technician fee or the “unreturned equipment” fee, which are both roughly the same cost. On top of that, I was only given 30 days to return the equipment.

Horroble service since they took over CCI wireless, slow, in and out service and I can asure you they do not care about rural customers

Shittiest company ever, terrible customer service. I got double charged, then they refused to refund me the one charge, and shortly after they cut off my wifi.

Awful customer service. They lie through their teeth and don't care about the customers. Took over 2 months to actually get internet installed.

Be aware when signing up that you only have a year of them doing anything for you. For example, if the dish comes out of your wall because the bolts were too loose, Xplore's policy after a year is to claim that it was an act of God without even having a tech come look at the issue and then charge YOU $150 or more to come fix the issue... How, after 2 years, does a dish falling off because the bolts came undone seem like an act of God? That seems like poor installation, not gravity, to me.

Great service and staff.

The service technician was amazing… On time, knowledgeable, polite, professional, and very quick! Great job Alicia