Xerox Arvostelua 

We had an error code come up on our printer so I contacted support using the AI chatbot. Nothing worked so they put me through to the main support team Because the warranty had run out on the printer they wouldn't help and said we needed an engineer which would cost between £200-£600!! Absolutely disgusted!

UP DATED 23RD JANUARY 2025 STILL NOT GOT MY REPLACEMENT PRINTER, SO NOT BEEN ABLE TO PRINT SINCE 10TH OCTOBER 2024
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b230 printer was faulty at 11 moths of age, as i write this review 18 days without a printer and still counting, we purchased a business printer and they don't car AVOID THEM REPLACEMENT UNIT WAS AUTHORISED 10 DAYS AGO STILL NOT ARRIVED AND YOU END UP CALLING THE PHILIPANES AND NOT THE UK

Xerox Versalink C7100. This printer makes me very angry, because it never works. Absolute disgrace. For anyone thinking of buying one, please for your wellbeing, do not buy one.

There is a update that needs to be done on my printer but convinently requires a warenty to get the brige update. So they refused to help me. Now i am stuck with a useless printer.

DO NOT BUY FROM XEROX.

The technical and customer support was rude and unhelpful. I wouldn't recommend purchasing a Xerox product, as you'll be left with a non-functioning machine and no assistance.

Customer Services - minus 1 star
No knowledge of product costings and refused to give details or information for ordering.
As a customer I have no confidence in ordering from your company at present/future.
Xerox do your self a favour, bring back your customer services to either U.S. or U.K.

do not touch a Xerox contract with a barge pole, if you run into issues, they will issue wind up petetion before you can blink, demand full payment, they lie about the contract, its a rental agreement, poor service, when you need toners they ask why do want toners for, madness, scammers tbh, do not use them, if you do make sure its a fince agreement, you got more protection, sales man Chris conned me, stay away from them

The good news is that my new Xerox printer (a C310) is working nicely (so far). However, the deal included a £30 cashback offer and the process for claiming and receiving it was slow and complex - probably took more than £30 worth of my time. I suggest knocking a few quid off the price would have been a better deal.

Complaint Ref 63005084
I bought a c235 laser printer from xerox which failed to print properly on HP paper. Engineers were sent out who proceeded to use two thirds of the colour ink cartridges while failing to fix the problem. After many hours with technical online support, engineers were sent out again and used further ink. On the second visit it was determined that the voltage of the printer had to be turned and it then printed on some higher premium paper provided the engineers but still not on the standard HP paper. Despite being offered either a new printer or replacement cartridges by online technical support, a technical services manager called Nick Wise went back on this promise, claimed that online technical support didn't know what they were doing and had no authority to make any promises and said that Xerox's engineers were quite at liberty to use as much ink as they wish and were not responsible for their printing of numerous pages of full a4 colour which depleted the new ink cartridges. Smaller thumb nail squares in colour could have been printed. Xerox is a disgrace, their customer service is shocking and do not expect to be compensated in any way for their failings. I still do not have a printer which operates properly and and am now £200 down in ink costs

If there was a Zero Star option, guess which I would have chosen.

Constant issues with Versalink C400. I have had over 20 printers in my 21 years of business and without doubt this is the worst I have ever had the misfortune to own. Customer service is APPALLING! How this company is still in business eludes me. Taking this crap machine to the dump now and buying anything else other than Xerox! Die - just DIE!

Abysmal equipment and matching service.
I have some IT experience (25 years) and I have neever come across a more accomplished and uncaring bunch of licenced bandits. I have long since given up playing the Xerox "run out of warranty you have to pay hefty call out fees" game.
My Workstation 5615 uninstalls bits of itself on a regular basis; some days it is fine and others the scanner function has gone or the printer won't talk to the network.
I bought this thing to scan in many pages of village records and it has turned out to be the proverbial lemon.

We bought a Xerox Versalink C505S in 2017and recently the Black Drum cartridge came up with a message to replace. We paid £70 for the new part from Xerox but when it was fitted, up came a message to say it was "misaligned". We called the local Xerox agent we had bought the machine from and the engineers asked us to get a contract from Xerox so they could come out and fix it. The Xerox contract they sent stated Xerox wanted us to pay £250 for an engineer to come out (from the local firm) and they would then provide a code to imput to clear the message on the machine and enable it to work. The Xerox local firm offered us a one year service contract for £360 as an alternative but Xerox Head Office would not accept this alternative as the warranty had run out 3 years ago.
When I phoned Xerox to complain, the agent put the phone down on me. I was not being abusive but stating the situation was not good customer service.
The Xerox printer worked well but Afterservice is appalling and we would never buy a Xerox machine again. We scrapped the Xerox as we would not be blackmailed in this way and bought another make of printer which is working well and hope for better Afterservice with this manufacturer.

Worst company I have ever had the displeasure of dealing with. Owned 6 of their large printers for our office for a 3 year contract. Countless issues including daily paper jams, blocked sensors, inaccurate colours and poor quality prints.

Not only were the printers terrible but the support team couldn't even resolve some simple issues relating to our cloud printing. Complete money pit and poor excuse for a "corporate leader in printing".

If you have the chance NEVER go with Xerox and go to some local suppliers. Their contracts are no better and have some ridiculous charges and penalties for leaving early.

Xerox... never again.

My c405 printer scanner lost the scanner function just after the warranty period. This can only be reconnected with a login password, known only to Xerox. Support doesn’t exist. Don’t make the same mistake I did!

Do Not buy a xerox under any circumstances! Our printer is displaying a fault and it’s obviously happened just outside of the warranty period. The customer service team refuse to even discuss any information about the fault and only leave you with the option of paying upwards of £250 to speak to an engineer. This is definitely one of those instances where after sales is designed to fleece customers as much as possible

Had the displeasure of having not one but TWO Xerox printers in the office. One has just failed a couple of months outside of a 2 year warranty despite having a relatively easy life. The other just does not connect properly for anybody but one person. The scan function is effectively defunct as a result. Which paper tray it will select from is a lottery, despite both housing the same size of paper. Only load one? No chance, it'll insist on using the other, despite one of them being named the bypass tray. Both printers had issues on delivery - one was holding back the last inch of paper and complaining about a paper jam. Pull it out and let the print job continue? Nope. That print job is now ruined and you'll need to start again. The other went into power saving mode, but did not have a setting automatically applied to allow the wifi attachment to wake the printer. In this day and age! All round just a terrible user experience.

Appalling customer service. no one replies to emails they asked mr to send. Especially poor was Marlo but even escalated complaints are just ignored. All I needed was an admin password but they just don't care!

I recently had 3 separate interviews for a job with Xerox. 2 were conducted over the phone and 1 face-to-face in Manchester. After which I heard nothing back. I even emailed asking why I hadn't had a response after 3 interviews and didn't even receive the courtesy of a reply.

I recently purchased a WorkCentre 6515. The quality of prints is excellent, operation is quiet and speedy, and toner usage seems reasonable.
But ... the product is a brilliant example of over-engineering - in this case of the software. The result is that its behaviour is not infrequently at odds with the settings, or simply too clever for its own good (I really shouldn't need to visit the printer to confirm that its OK to print on the pre-printed paper on the by-pass tray). Frustrating and massively time-wasting.
BTW, why is Xerox categorised by Trustpilot under "vehicles and transportation"?!

Diabolically bad customer services. I've been 'Number 1 in the queue' for 3 hours...and no help yet. I don't know who runs this company these days, but its reputation might not ever come back from this level of under-resourcing. Sad thing is I'm a reviewer, so I'm hardly likely to recommend anyone buy this equipment (aka rehashed Lexmark printer...) with this laughable service support.