Xenia Students Arvostelua 

Promised calls now for nearly 4 weeks. Help 24/7 that is the biggest lie. Head Office staff….. no manager available every time and they again don’t call back. Was put on high priority call back again yesterday no call last night they call you at 9am guess what I called them and no manager available. Our son has not moved in yet and he won’t be. I want a full refund today and Burgess House Newcastle has the worst reviews ever rats, alarms going off, smelly , no service, no help . I will be putting this place down until I get my deposit back but do not use Xenia.

would not recommend anyone to stay here! (Sheffield Sovereign Newbank specifically)

they advertise a cinema room but in the 3 years I lived here the projector never worked despite multiple maintenance requests, and for 2 of those three years the room was locked. They advertise a common room with a PS4 but there is no PS4, the airhokey table has no puck, the table tennis table is broken, the pool table costs 50p per game.

Maintenance issues take way way way too long to solve, the lift was out of service for about a month the first year I was here, and I was left with no toilet seat for over 2 months despite numerous complaints about this health hazard, another tenant had no working TV in theor room for almost 4 months despite the fact it's advertised, the multi-gym machine hasn't worked in 3 years, the tredmil has also been broken for over 1 year yet the gym is still advertised. The WiFi is down all the time.the fire alarms go off constantly (except when they brake and Xenia ignore it for over 2 months despite numerous complaints and the fact it's breaking the law!)

When you move out they will also try and falsely accused you of not cleaning the room and try to charge you £80 so make sure you take videos when you move in and leave to prove they're lying! Bit luckily they're also incompetent and don't put your deposit into a deposit protection scheme which is illegal so they have to give you the entire amount back.

The whole 1st floor stinks and I mean stinks! Like actual sewage and has done for over a year, reception is open for like 1 hour a day on week days so they're never there and your parcels always get turned away because the intercom has also never worked. There is also an issue with parcels being stollen from the post room, oh and they don't give you keys to your own post box anymore because they don't know which ones are which.

If you accidently lock yourself out at any time other than the 1 hour reception is open then it will cost £32 to get let back In.

Oh also, people break in all the time and reck the common room like smashing the disabled lift because they just leave one of the two doors open.

They also just come into your room without giving any notice at all, like they just get the master key card and walk in without any warning which is illegal as 24h notice is required.

There's so much more to say but I don't want to go on for ever